Job Description

We are looking for an individual experienced in client implementation, a passion for product design, and a solution mindset aimed at improving integration of new products into the organization’s Service and Implementation frameworks, as well as delivering the best possible solutions for our clients. In this role you will have exposure to clients, vendors, and leaders across the business.

As a Solutions Enablement Product Delivery Manager you will be part of our Solutions Design and Commercialization team and have the important role of representing Client Service and Implementations (CS&I) in new product launches and enhancements, partnering with Product teams and other stakeholders to influence new product features and functionality. Additionally, you will lead readiness activities, defining implementation protocols, drafting relevant procedures and supporting documentation, and supporting the implementation of pilot clients to new products. Solutions Design’s mission is to drive exceptional client experience through a relentless focus on the voice of the client while setting new benchmarks for innovation and digital adoption. To achieve this, you will be required to work directly with both our client facing teams, various product teams, operations and implementations and service teams.

In this role you will:

• Represent Solutions Design in Product launch and change readiness activities, leading CS&I business readiness, influencing product design, and advocating on behalf of the business and the client to ensure optimal outcomes
• Translate business requirements into detailed procedures
• Manage the full life cycle of pilot client implementations, including setup and testing, ensuring a successful end-to-end client experience during treasury product implementations of varied complexity
• Drive adoption of the Solutions Design Product Pipeline based on identified errors/friction for new products in pilot stage and enhancements to products in general availability
• Influence the planning and delivery of the strategic product roadmap through collaboration with various stakeholders across different functions (e.g., Product, CS&I SMEs, Operations, Technology)
• Manage internal partner expectations with consultative advice regarding technical aspects of treasury solutions
• Manage the project governance process, reporting out and presenting on project status to senior stakeholders.

Required qualifications, capabilities and skills

• Project Management experience – Able to manage multiple projects at one time and familiarity with Agile development methodology
• Working knowledge and understanding of API and/or file based integration solutions, including instruction formats (JSON, SWIFT, ISO, NACHA, etc.)
• Process Mapping and Development – Able to capture and clearly document standard operating procedures
• Experience managing relationships and collaborating with business partners across Product, Sales, Technology, Operations, Service, Risk, Compliance and Legal.
• Strategic, Solution Oriented Thinker - A problem solver, able to devise innovative solutions that address business and client needs, with the ability to motivate and drive tactical execution.
• Strong presentation and communication skills, able to influence partners to achieve business goals
• Demonstrated ability to operate with a high degree of autonomy and use of sound judgement when making decisions independently
• Proficient in Microsoft Word, Excel, and PowerPoint

Preferred Qualifications, Capabilities and Skills

• Experience in Client Servicing and/or Onboarding
• Treasury Services Product Management experience
• Experience managing Technical Implementations for Treasury Products
• Treasury or Payments Product Management, understanding of the Product Development Life Cycle (PDLC)