6 Product Portfolio Operations Associate, Digital Operations Insights Jobs in Jersey, NJ
JPMorgan Chase is Hiring a Product Portfolio Operations Associate, Digital Operations Insights Near Jersey, NJ
- Creates synergies across products to ensure successful delivery against business objectives
- Collects key inputs from across products to ensure the full product-line framework highlights our core cross-product priorities, sequencing, and trade-offs
- Calculates metrics for portfolio management operations and analyzes data for areas of opportunity
- Develops change initiative materials and change timelines
- Assists in the product-level collection strategy consisting of controls, financials, and resourcing needs
- Drives meaningful change using operations insights across dimensions such as voice of the customer and product efficiencies
- Performs analysis techniques such as call listening, complaint analysis and customer journey mapping to identify product and servicing opportunities
- Presents findings and recommendations using data visualization and storyboarding tools
- 2 years of experience or equivalent expertise in program management or performance optimization
- Proven ability to support the implementation of operational effectiveness initiatives
- Prior experience using techniques and tools in relation to data analytics
- Prior experience using tools such as Microsoft Excel (pivot tables, vlook-ups, etc.) & PowerPoint
- Prior experience in service design, product management, marketing or consulting
- Self motivated with creative, continuous improvement mindset
- Curiosity and eagerness to learn
- Obsessed with customer service / experience
- Storyboarding and presentation skills
- Novice experience with Microsoft Excel and Power Point
- Familiarity with JIRA and Confluence
- Comfort in navigating ambiguity
Job Summary
Full Time
Banking
$106k-135k (estimate)
07/04/2024
09/04/2024
jpmorganchase.com
MCKINNEY, TX
>50,000
1968
>$50B
Banking
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About JPMorgan Chase
For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. Whether we are serving customers, helping small businesses, or putting our skills to work with partners, we strive to identify issues and propose solutions that will propel the future and strengthen both our clients and our communities. 2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and... affirmative action employer Disability/Veteran.
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