Are you delivery focused with a passion for leading global initiatives? Do you enjoy leveraging data analytics to drive business objectives? Come join the Payments CS&I organization to make a difference and drive change for the benefit of the business and our clientsThe Global Strategic Delivery team leads initiatives across the Payments Client Service & Implementations organization to position the business to best serve our clients. As a Senior Project Analyst in the Global Strategic Delivery team, you will be accountable for establishing a more data driven approach to improving the client experience through proactive outreach. You will support global projects that improve the employee and client experience, and help define the CS&I strategic roadmap. Job Responsibilities: Define the data analytics strategy for a global strategic program (Success Through Service) with the goal of leveraging data to promote a more proactive client service model Deliver data-driven insights that support decision making related to the business strategy Identify, recommend and measure process improvement opportunities that will deliver business efficiencies and improve the client experience Understand key business performance indicators, derive insights, and develop forward looking actions Present and develop materials for senior-level executives that clearly indicate progress, roadblocks, and benefits Maintain accountability by quickly escalating issues and using best judgment to resolve Collaborate with partners across functions to improve data quality, reporting, and maintain adherence to high standards of data Build analytics reporting and dashboards to derive and communicate data insights Guide the future direction of Client Service & Implementations through connectivity to global teams, understanding of the Payments business agenda and a customer-oriented mindsetRequired qualifications, capabilities, and skills: Bachelor's degree or higher 3 years of relevant work experience Proficient with data automation and visualization tools (Alteryx, Tableau) Ability to organize/analyze complex data sets and synthesize findings into actionable plans Ability to think strategically and exercise independent judgement Self-driven with ability to drive projects to successful completion Ability to build relationships and interact effectively with senior level management and internal stakeholders Proficient in Microsoft Office (PowerPoint, SharePoint, Excel) Open-minded and collaborative team player Detail orientated