Job responsibilities:

• Collaborate with supervisors and managers to improve individual and team performance
• Participate in projects and process improvements that support continuous improvement
• Analyze performance metrics to identify issues and provide recommendations to management
• Assist with planning and preparation of departmental quality and procedural reviews
• Understand and identify error trending and effectively communicate results

Required qualifications, skills and capabilities: 

• Thorough knowledge of Receivables' products and services is required
• Strong communication skills, both written and verbal, with the ability to provide feedback
• Flexibility and adaptability to changes in the environment
• Detail oriented with high levels of accuracy and problem solving
• Ability to prioritize assignments and meet deadlines
• Demonstrated ability with Microsoft Office products such as Word and Excel 

Preferred qualifications, capabilities, and skills:

• Prefer a minimum of 1 years quality specialist/audit or related experience
• Excel expertise a plus

Work Schedule: Sunday - Thursday 10:30 pm- 7:00 am

Shift Differential: 15%

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

A Government Security Clearance may be required for this position. This includes, but is not limited to:

• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence