Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Utility Product Team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
• Considers and plans for upstream and downstream implications of new product features on the overall product experience.
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality campaigns across the product development life cycle.
• Writes the requirements, epics, and user stories to support product development. 
• Partners with product owners and developers to deliver user stories, to define acceptance criteria, perform detailed requirements gather and field-level data analysis. 
• Support audit related activities both internal and external by providing data analysis and responding to inquiries.
• Identify areas for automated regression testing. Assess system performance (both business logic and user experience) to review that functionality is as intended.
• Review planned releases to recommend acceptable integration with existing components.
• Create and maintain technical content for support and end user consumption. Document and support release activity following the change release process.
• Collaborate on production/business defects with deep dive analysis, synthesizing large amounts of data from various data sources into actionable insights, proposing solutions.

Required qualifications, capabilities, and skills 

• 3 years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy
• Advanced knowledge of business processes and data analysis, as well as the ability to construct complex data queries and collaborate with colleagues.
• Technical experience with developing REST Service specifications using Swagger, creating Avro schemas for Kafka messages, understanding SQL and no-SQL schema design principles.
• Expert knowledge in all business processes across an entire line of business, as well expertise in other lines of business and technology disciplines . Ability to liaison between lines of business and development teams, translating strategic plans of the future into technology solutions, and vice versa.
• Understanding of business needs, including how data is used and managed, and functional design.
• Experience working with high-performing teams in complex program execution, Experience with documenting issues and creating stories in Jira.
• Good understanding of Waterfall and Agile methods; stakeholder management; budget management, risk management and operations
• Ability to create and maintain relationships with a wide range of stakeholders throughout the firm. Ability to create and communicate flow diagrams. Ability to work in a fast-paced environment with frequently changing priorities.

Preferred qualifications, capabilities, and skills 

• BS/BA degree or equivalent experience
• Experience with SQL query writing and understanding Relational Database concepts.