Join our Design and Customer Experience (DCE) team as a Senior User Experience Researcher for our Consumer Banking (CB) Products research team. DCE is responsible for creating exceptional experiences for Chase’s Consumer and Community Bank. We are a group of creative collaborators who are passionate about crafting experiences that have meaningful impact on the financial, physical, and emotional wellbeing of our customers. We are always looking, first and foremost, for great humans – people who are kind, caring, and are always looking for ways to collaborate, mentor, and assist those around them. This team is full of life-long students – people who are eager to learn new things and are willing to say, “I don’t know…yet.” The ideal candidate is also committed to making an impact and being an advocate for our customers – seeing a need or pain point and proactively attempting to problem-solve.

Job Summary

This role provides the opportunity to collaborate with other UX researchers, influence our product's strategic direction, and focus on the future of Chase’s core deposit account offerings (e.g., checking and savings accounts). You will play a key role in shaping the strategic direction of our products, conducting UX research for end-to-end customer experiences, and leading research activities. If you are passionate about UX research and thrive in a collaborative environment, we would love to hear from you!

Job Responsibilities

• Work with design, content, and other researchers to identify areas where user experience research can best provide insight and impact and develop research roadmaps
• Structure and plan moderately complex research initiatives, including evaluative, generative and formative research
• Design, administer, and report on these research studies, and produce associated materials (e.g., research agendas, discussion guides, generative exercises etc.)
• Capture findings, insights, and recommendations in compelling reports; translate complex concepts into meaningful and actionable recommendations, including the design of visual frameworks and diagrams to support data
• Support cross-functional Design Thinking exercises using research findings as a starting point; work with Product Management and Product Design in contributing to product requirements, including specifying desired outcomes
• Present findings to team members and stakeholders from multi-disciplinary backgrounds and varying organizational levels
• Incorporate business understanding into framing research and findings and recommendations

• Bachelor’s Degree in relevant research or design discipline (e.g., Interaction Design, HCI, Anthropology, Cognitive Science), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Strong evaluative, generative, formative User Research skills; continued development in adjacent skills such as UX Writing, Information Architecture, and Interaction Design
• Experience planning and conducting a variety of methodologies and approaches, knowing the strengths and weaknesses of each; significant experience with UX Research tools for IDIs, diary studies, surveys, remote research, and usability testing
• Ability to lead a moderately complex research study from beginning to end independently
• Prior work involves collaboration within design teams (with UX Researchers, Product Designers and Content Designers) and cross-functionally (Product Management, Data Analytics, Engineering)
• Comfortable in presenting findings and insights to team members and stakeholders from multi-disciplinary backgrounds with strong communication skills (both written and oral)

• Foundational understanding of statistical analysis in an industry setting 
• Intermediate project planning and management skills
• Advocate for Accessibility Guidelines and Inclusive Design practices