Chase's Small Business-Deposits team is rapidly growing. This opportunity will impact your career and pave the road for growth. As a part of this team, you will focus on business banking experiences that go beyond traditional banking solutions to best meet the complex and nuance needs of our small business users. Senior Experience Service Designers are part of multi-disciplinary teams, including Experience Researchers, User Experience Strategists, Design Ops and Content Designers, committed to designing the future of banking.

As a Senior Experience Designer in Chase's Small Business and Merchant services team, you will be comfortable working across the full range of design practice, from up-front research, insights, and strategy, through to ideation, prototyping, testing, and delivery of final designs.

Job Responsibilities

• Advocate for the users' perspective when collaborating with Product, Tech, and Data to discover our customer pain points, structure the work around the customer needs, and build outcome-based roadmaps.
• Collaborate and lead experience efforts across multiple parallel work-streams, establishing a vision for where the work is headed, and a shared understanding of what ‘good’ looks like for our customer.
• Communicate expectations within the design team for standards of quality through creative direction and critique.
• Build strategic design deliverables such as strategy decks, customer journeys, visions of future experiences and evangelize these cross-product "blueprints" across teams.
• Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers
• Diagram overarching structure of omnichannel product experience through service design, detailed UI design of key interactions, and potentially contribute to Chase’s Design System
• Present work and articulate strategy and design decisions to leadership

Required Qualifications, Capabilities and Skills

• Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• 4 years of experience leading a program of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement.
• Strong facilitation skills and experience in design thinking employing a variety of methods and techniques to run complex design-led workshops.
• Direct self and others in both planning and structuring the work and executing on expected levels of quality of deliverables.
• Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers.
• Advanced skills in Interaction Design, Visual/UI Design, and Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping
• Able to show how your understanding of technical constraints and opportunities informed your design solutions.

Preferred Qualifications, Capabilities and Skills

• Design, Design Practices and Advocate for Accessibility Guidelines and Inclusive
• Has led design work on successful digital products, demonstrating user- and human-centered design approaches.
• Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards.
• Prior work shows how they used an understanding of business value and product strategy to lead to successful design outcomes.