Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Community & Consumer Banking - Global , you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identity issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed.
• Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals.

Required qualifications, capabilities, and skills

• 3 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services in Production Support/Engineering or Application Development roles, including experinece in Mainframe technology (Cobol, JCL, mainview, File-aid, CICS, ca-view)
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Knowledge of Splunk, Datadog, and Dynatrace.
• Experience with databases such as DB2, Oracle, Cassandra, or Cockroach
• Experience in a client facing role (external or internal)
• Strong analytical & trouble shooting skills required.
• Experience in Disaster Recovery planning and test execution
• Ability to work on call as needed (typically 1x per month. weekends may be included)

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting, such as, Java, .Net, C#, or Python
• Experience with cloud-based applications, technologies and tools, deployment, monitoring and operations, such as AWS, Kubernetes, Splunk, DynaTrace, Elasticsearch, Grafana, Kibana, etc.
• Experience with messaging services such as MQ, Kafka
• Experience supporting mission-critical platforms/applications in financial services industry