As a Transactions Specialist IV in Operations, you will oversee the workflow in our Receivables Operations site. This role is ideal for a highly motivated individual with leadership capabilities and proven ability to successfully lead in a fast-paced, dynamic and challenging environment; develop and execute on key initiatives; problem solve and manage risk; as well as have strong interpersonal and communication skills. The Team Leader will be responsible for overseeing and coordinating the day to day of workflow. Job responsibilities Ensure workload is completed as outlined in departmental procedures and policies Maintain focus on customer service and quality Meet and exceed service level agreements Understand portfolio and tools used to support client processing requirements Provide training to new and existing employees Assist with motivating staff and influencing positive morale Interface with other operations departments to research and resolve inquiries Make routine decisions and determining proper courses of action within the limits of standard policies and procedures Research and resolve customer problems Participate in evaluations, coaching, and counseling sessions of front line associates Participate on projects aimed at enhancing the customer experience as identified through escalation mattersRequired qualifications, capabilities, and skills Remittance Processing experience with proven ability to effectively lead a team Ability to analyze and comprehend client's standard operating procedures and instructions Production environment focus around meeting deadlines and quotas Keen sense of quality control and practices Proven ability to lead in a production/operations environment Strong written and verbal communication skills Functional experience with MS Office, including Word, Excel, Access, and PowerPoint Flexibility and willingness to learn and be utilized in all areas of operation Open minded with a positive attitude and ability to effectively interact with all diverse groups within the organization Strong adherence to RISK prevention Physical requirements: Sitting - up to 95% of the time, Standing - up to 95% of the time, Lifting - up to 90% of the time and up to 50 pounds; Walking - up to 95% of the timeSchedule: Monday - Friday 7:00 am - 3:30 pm This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.A Government Security Clearance may be required for this position. This includes, but is not limited to: Fingerprints Credit Check Employment History Tax Filing History (possibly) References (possibly) Proof of U.S. Legal Permanent Residence