As a Transactions Specialist IV in Operations you will develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. You will also facilitate growth by refining technology-motivated customer and client experiences that put users first, providing an unparalleled experience.

Job responsibilities

• Ensure workload is completed as outlined in departmental procedures and policies
• Understand portfolio and tools used to support client processing requirements
• Provide training to new and existing employees
• Interface with other operations departments to research and resolve inquiries
• Make routine decisions and determining proper courses of action within the limits of standard policies and procedures
• Participate in evaluations, coaching, and counseling sessions of front line associates
• Participate on projects aimed at enhancing the customer experience as identified through escalation matters

Required qualifications, capabilities, and skills

• Remittance Processing experience with proven ability to effectively lead a team 
• Ability to analyze and comprehend client’s standard operating procedures and instructions
• Production environment focus around meeting deadlines and quotas
• Keen sense of quality control and practices
• Proven ability to lead in a production/operations environment
• Strong written and verbal communication skills
• Functional experience with MS Office, including Word, Excel, Access, and PowerPoint

Work Schedule

Monday – Friday 7:00a – 3:30p

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

A Government Security Clearance may be required for this position. This includes, but is not limited to:

• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence