Do you have the ability to quickly adapt to changes in the work environment, and manage competing priorities to achieve the most effective results? if so, this is the role for you. Join our Treasury Services Billing Operations team.

As an Operations Associate, in our Treasury Services Billing Operations team at JP Morgan Chase, you will be responsible for the daily operations which includes intake, set-up and maintenance, quality control, research, data feed management, as well as some project management. You will assist with the design, testing, and project plans for all new automation efforts and process improvement initiatives. Your role would also include developing Standard Operating Procedures (SOPs) and reviewing and updating as required to ensure compliance with operational procedures and processes.

Job Responsibilities

• Perform Billing set-up and maintenance for clients on the strategic Billing platform
• Perform quality review of set-ups / maintenance to ensure accuracy
• Review billing activity from product feeds for accuracy and process adjustments as needed
• Research and respond to inquiries
• Develop Standard Operating Procedures (SOPs) and review / update as required and ensure compliance with operational procedures and processes
• Partner with Billing Product Owners, Billing Technology, and stakeholders on strategic planning, client issues, and process improvements
• Manage Billing projects as assigned
• Assist with management reporting
• Assist with design, testing, and project plans for all new automation efforts and process improvement initiatives

 Required Qualifications, Capabilities and Skills 

• Bachelors degree or equivalent work experience
• Proficient level knowledge of Microsoft suite of tools (Word, Excel and PowerPoint)
• Strong communication skills
• Strong collaboration skills: share information and effectively communicate with team members, management and partners in Sales, Service, Product and Technology
• Flexible with the ability to quickly adapt to changes in the work environment, and manages competing priorities to achieve the most effective results
• Ability to operate independently, follow tight deadlines, and work within a matrix management environment

Preferred Qualifications, Capabilities and Skills 

• 5 years of JPMC work experience
• Broad experience in an Operational, Technology or Business Project Manager role
• Treasury Services / Banking experience; TS Payments Billing experience
• Proficient level knowledge of process flow creation tools such as Microsoft Visio, Signavio
• Basic knowledge of Agile tools such as JIRA
• Understanding of Robotic Process Automation (RPA) or Intelligent Solutions: UI Path and/or Alteryx