Join our Design and Customer Experience (DCE) team as a User Experience Research Lead for our Consumer Banking (CB) Products research team. DCE is responsible for creating exceptional experiences for Chase's Consumer and Community Bank. Job SummaryAs a User Experience Research Lead in Consumer Banking, you will have the opportunity to collaborate with Senior UX Leads, influence our product's strategic direction, and focus on the future of Chase's core deposit account offerings. You will play a key role in shaping the strategic direction of our products, conducting UX research for end-to-end customer experiences, and leading research activities. Job Responsibilities You will work with design, content, and other researchers to identify areas where user experience research can best provide insight and impact and develop research roadmaps. Collaborate on Design and lead mixed-methods research studies end to end for strategic, actionable insights. Ensure research results are actionable and contribute directly to meeting project and business goals. Support other researchers as needed to ensure quality and consistency of deliverables and best practices. As a Lead User Experience Researcher, you will be able to coach and mentor junior team members, but also should be willing, on occasion, to take a supporting role on projects led by other researchers. Inspire confidence and collaborate closely with a variety of internal and external stakeholders, across functions, and including product leadership and senior business executives. Collaborate with senior stakeholders and provide top-executive-quality deliverables and input when needed.Required Qualifications, Capabilities and Skills 3-6 years of industry research experience planning and executing user research studies, particularly utilizing mixed-methods approaches. Experience using core qualitative research methods (In-Depth Interviews, Concept Testing, Diary Studies) in an industry setting with strong communication skills (both written and oral) Ability to drive multiple complex research projects, champion user experience research, and integrate within the design planning, estimation, and prioritization process. Passion for designing and delivering research for maximum impact and for developing world-class products and experiences. Demonstrated ability to incorporate design thinking into the product development process. Portfolio or examples of past projects focusing on thoughtful methodology selection and impactful, tangible outcomes.Preferred Qualifications, Capabilities and Skills Demonstrated understanding of how design research connects with broader business. Master's or PhD degree in related field Familiarity with service design methodologies Ability to train and mentor junior team members and experience in conducting research at a large company. Experience using complex survey methodologies (e.g., Conjoint, Min-max) and statistical analysis (e.g., Regressions, T-Tests, ANOVA) in an industry setting.