Organization Description

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Job Description

We are looking for smart, dynamic talent to join the High Net Worth (HNW) Card Product team, focusing on driving growth and delivering on our product vision for our HNW customer segment and the J.P. Morgan Reserve card portfolio. The successful candidate for this role must be able to build and leverage cross functional relationships to drive meaningful value and experiences for our customers, and effectively deliver and execute on key product initiatives and strategies, with an analytical yet customer-focused lens.

Key Responsibilities:

• Support development of our product line strategy through industry awareness and competitive insights, market research studies, and customer segmentation and behavior analysis
• Understand P&L and economics of products to inform benefits, features, and pricing
• Analyze customer feedback and behavior dynamics that will drive product decisions and prioritization
• Lead cross functional working teams in order to deliver on our product roadmap, including value proposition, pricing, and business case development
• Support management of existing product benefits & features on an ongoing basis in partnership with Pricing, Rewards & Benefits, Corporate Development, Digital, Finance, Legal, Compliance etc to ensure product is managed with control and in compliance (disclosures, fulfillment of benefits, servicing)
• Develop materials for Business Reviews with executive leadership and other forums by crafting a comprehensive story of the HNW Card Product strategy

Qualifications:

• 6 years of industry experience in product strategy or product development in the credit card or payments industry
• Proactive, strategic, and results driven with the ability to prioritize and manage multiple complex initiatives and deliverables at the same time
• Strong understanding of customer insights, P&L dynamics, and data analysis to inform product decisions 
• Excellent written and verbal communication skills across varying seniority levels internally and externally
• Outstanding relationship management skills and ability to influence and drive recommendations within a highly matrixed Company structure
• Excel in building executive level presentations
• Effective in a fast-paced, deadline-oriented environment
• BS degree or equivalent experience required