Overview: As a Field Service Technician at an MSP, you will play a crucial role in delivering exceptional IT support and services to our clients. Your responsibilities will encompass on-site technical support, installation and configuration of hardware and software, preventive maintenance, and emergency response. You will serve as a vital link between the MSP and our clients, ensuring their IT environments run smoothly and efficiently.

In this dynamic and fast-paced role, you will utilize your technical expertise to troubleshoot and resolve a wide range of issues, from hardware malfunctions to network connectivity problems. Your ability to communicate effectively with clients, combined with your problem-solving skills, will help foster strong client relationships and ensure high levels of customer satisfaction.

Your qualifications include a strong technical background, relevant certifications, and hands-on experience in IT support. Your commitment to continuous learning and staying updated with the latest technology trends will drive your success in this role. As a field service technician, you will be an integral part of our team, contributing to the overall success and growth of our MSP by providing reliable, high-quality IT services to our valued clients.

Pay: Hourly, $17-$22/hour

Qualifications:

Education:

· Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

· Relevant technical certifications (e.g., CompTIA A , Network , Microsoft Certified Solutions Associate (MCSA), Cisco Certified Network Associate (CCNA)) are highly desirable.

Experience:

· Proven experience as a field service technician or similar role in an MSP or IT support environment.

· Hands-on experience with a variety of hardware, software, and network technologies.

Technical Skills:

· Proficiency in diagnosing and repairing hardware issues (servers, workstations, peripherals).

· Strong knowledge of operating systems (Windows, macOS, Linux) and software applications.

· Familiarity with network technologies, including LAN/WAN, routers, switches, firewalls, and wireless networks.

· Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., AWS, Azure) is a plus.

· Ability to configure and troubleshoot email systems, including Microsoft Exchange and Office 365.

· Should be proficient using power tools such as drills, saws and similar

Soft Skills:

· Excellent problem-solving and troubleshooting skills.

· Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical clients.

· Customer-focused attitude with a commitment to delivering high-quality service.

· Ability to work independently as well as part of a team.

Physical Requirements:

· Ability to lift and carry equipment up to a certain weight (e.g., 50 pounds) as needed.

· Capability to work in various environments, including client offices, data centers, and other locations.

· Ability to work inside crawlspaces, attics, and outside work in all weather.

Additional Requirements:

· Valid driver's license and reliable transportation for traveling to client sites.

· Availability for on-call support and willingness to work flexible hours, including evenings and weekends, as required.

· Background check and security clearance (if required by the employer or clients).

Professional Attributes:

· Detail-oriented with strong organizational skills.

· Ability to prioritize tasks and manage time effectively in a fast-paced environment.

· Continuous learning mindset to stay updated with the latest technology trends and advancements.

· Strong work ethic and integrity.

Essential Functions:

On-Site Technical Support:

· Provide hands-on technical support to clients by troubleshooting and resolving hardware, software, and network issues.

· Perform system diagnostics and repairs on-site.

Installation and Configuration:

· Install and configure hardware (servers, workstations, peripherals) and software applications as per client requirements.

· Set up and configure network devices (routers, switches, firewalls) and ensure proper network connectivity.

Preventive Maintenance:

· Conduct regular preventive maintenance visits to client sites to ensure systems are running smoothly.

· Perform system updates, patches, and firmware upgrades.

Customer Interaction:

· Communicate effectively with clients to understand their technical issues and provide appropriate solutions.

· Maintain positive client relationships by delivering excellent customer service and support.

Documentation and Reporting:

· Document all service activities, including troubleshooting steps, resolutions, and client interactions in the ticketing system.

· Provide detailed service reports and recommendations to clients after each visit.

Technical Consultation:

· Offer technical advice and recommendations to clients regarding system upgrades, enhancements, and best practices.

· Assist in planning and implementing IT projects for clients.

Emergency Response:

· Respond promptly to emergency service requests and provide on-site support to minimize downtime.

· Be available for on-call support as required, including after-hours and weekends.

Inventory Management:

· Manage and maintain inventory of spare parts, tools, and equipment necessary for field service operations.

· Ensure proper tracking and documentation of inventory usage.

Training and Knowledge Sharing:

· Stay updated with the latest technology trends and advancements relevant to MSP services.

· Share knowledge and best practices with team members and provide training to junior technicians.

Compliance and Security:

· Adhere to company policies, procedures, and industry standards.

· Ensure client systems are compliant with relevant security protocols and regulations.

Remote Support (as needed):

· Provide remote support and troubleshooting assistance when on-site visits are not feasible.

· Utilize remote access tools to diagnose and resolve technical issues.

Collaboration and Teamwork:

· Work closely with other team members, including help desk support, network engineers, and project managers, to deliver comprehensive IT services.

· Participate in team meetings and contribute to continuous improvement initiatives.

· These functions ensure that field service technicians provide effective, reliable, and high-quality support to clients, enhancing the overall service delivery of the MSP.

Other duties as assigned

We are a continually evolving organization that strives to keep up with the pace of technology and the needs of our clients. Come willing to learn and grow and change constantly.

JPtheGeek is an equal opportunity employer.