This position is embedded within the application team and is challenged with providing support and general oversites to the assigned program. The individuals will collaborate with entity leadership, third party collaborators, vendors and customer partners to coordinate the delivery of information services proposals and solutions.

A key area for the role is to provider customer service and relationship management for partners.

The Product Manager will also work closely with third party vendors to provide guidance in the design, installation, modification, support, and testing for the implementation and maintenance of technology platforms and support the overall program management. The role will require the individuals to travel locally to partner sites up to 50% of their time.

ESSENTIAL FUNCTIONS:

• Serves as a primary liaison between executives and the partners in the assigned program.
• Works with the IS Director, VP and CIO to understand the organization’s strategic and tactical priorities and gather requirements for the assigned program’s product and service offerings.
• Defines and clearly conveys priorities, goals and expectations through communication and alignment of priorities; maintaining adherence, by IS Team, to established processes and procedures, accountability to commitments and achievement of expected outcomes.
• Actively supports the Manager/Director in leading continuous quality improvement activities for the assigned program.
• Works with Financial Analyst to coordinate vendor relationships as required, including managing PO software processes and contract management processes.
• Participates in the sales efforts and contract negotiations for potential new partners within the assigned program, including demonstrations, scoping, contract and pricing delivery and follow through.
• Occasionally, lead projects from original concept through final implementation. Establish project deliverables, document business requirements, and develop project plan, forecast, and schedule. Manage scope, cost, and timeline to agreed-upon parameters.
• Identify performance risks and recommend corrective actions to drive performance.

MINIMUM REQUIRED QUALIFICATIONS:

• Bachelor’s Degree in Business Healthcare, Information Services, or related disciplines And five years (5 ) years progressive experience in a complex healthcare provider or healthcare research environment.
• Two years (2 years) functional project management experience.
• Two years (2 years) Customer Relationship Management experience.

PREFERRED QUALIFICATIONS:

• Master’s Degree in Business Healthcare, Information Services, or related discipline.
• Consultant experience in a health system and/or laboratory environment.