Location: Lynchburg, VA
Salary: $35.00 USD Hourly - $38.00 USD Hourly
Description: Our client is currently seeking a IT Hardware Asset Management Analyst
Job Title: IT Hardware Asset Management Analyst
Job Description: The IT Hardware Asset Management Analyst will be responsible for the enterprise-wide management of end-user assets (PCs, iPhones, iPads, Accessories, etc.) with a primary focus on maintaining a hyper-accurate CMDB in ServiceNow. The role requires knowledge of hardware inventory management, PC refresh scheduling, hardware procurement, and a solid understanding of the PC life cycle from purchase to e-wasting and recycling. This key role requires significant prior experience with ServiceNow or other established ITSM systems. We are looking for an analyst who possesses the technical skills to effectively collaborate with a diverse set of technical resources. The successful candidate will have contributed to a large enterprise with 2 to 4 years of experience.
Essential Duties and Responsibilities:

• Populate and audit the ServiceNow CMDB.
• Procure and gather procurement data, license data, EOL and EOS data, contract data, warranty information, license assignment, and all related financial information.
• Review and analyze ServiceNow Incidents and Requests related to hardware assets.
• Perform data validation between all systems of record.
• Manage preparation and distribution of pre-defined and ad-hoc reports; identify and recommend hardware that can be harvested or replaced with lower-cost alternatives.
• Perform PC deployment numbers by manufacturer and model type.
• Provide data insights that assist with PC, iPhone, and iPad replacement schedules.
• Investigate and resolve discrepancies to maintain the integrity of software asset data.
• Identify and report potential issues with asset tracking tools, Flexera and ServiceNow.
• Develop and maintain Hardware Asset Management-related program and process documentation.

Minimum Qualifications & Experience:

• Detail and task-oriented while capable of seeing the broader picture.
• Capable of designing, developing, and generating reports to communicate and monitor compliance, liability, and budgetary data for software applications.
• 2-4 years of experience in hardware management, associate's or bachelor's degree, or equivalent experience.
• Strong knowledge of MS Excel and VLOOKUPs.
• Prior experience with software tools such as Flexera, ServiceNow, SCCM, Intune, and Nexthink.
• Solid understanding of IT Asset Management software management policies, procedures, and practices.
• Experience using HAM tools to update the CMDB and manually reconcile data.
• Strong interpersonal, collaboration, communication, and relationship skills delivering a positive customer experience.
• Strong organizational skills to manage multiple engagements simultaneously.
• Experience with data analysis tools including Excel and Power BI.
• Familiar with contract/agreement review and accurate interpretation.
• Capable of working independently and handling multiple priorities.
• Preferred but not required: IAITAM certifications (Certified Software Asset Manager - CSAM, Certified Asset Manager Professional - CAMP).

Desirable Certifications:

• ITIL, COBIT, or IAITAM Certifications

Technical Skills:

• Capable of designing, developing, and generating reports to communicate and monitor compliance, liability, and budgetary data for software applications.
• Experience with data analysis tools including Excel and Power BI.

Contact:
This job and many more are available through The Judge Group. Please apply with us today!

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