5 IT Service Desk Team Lead Jobs in Austin, MN
Judge Group is Hiring an IT Service Desk Team Lead Near Austin, MN
Job Details
Salary: $70,000.00 USD Annually - $90,000.00 USD Annually
Description: Our client is currently seeking a IT Service Desk Team Lead to join their team in Austin, Minnesota on a full time basis!
Relocation will be compensated as needed. Local and out of state candidates may apply.
Competitive Bonus and Benefits Package offered.
This job will have the following responsibilities:
Oversees and provides guidance to the Service Desk Technicians and Computer Operators.
Ensures the efficient and effective workflow and escalation of incidents entered into the Hormel service platform.
Leads Problem Management efforts / meetings to efficiently and effectively determine root cause of known problems and communicate work-arounds.
Is responsible for keeping accurate hardware and software license inventory and accounting records.
Manages printer and multi-function device fleet.
Is responsible for the coaching, mentoring and development of direct report staff.
Manages tasks assigned to the group and also helps the group to complete these tasks.
Facilitates and oversees staff training and professional development of Level 1 Service Desk Technicians.
Is assigned various large scale projects throughout the year based on business needs. Acts as the project manager for all aspects of project. Develops overall project plan with timelines and assignments and works with the appropriate individuals to remove potential roadblocks.
Compiles weekly stats on the team to ensure solid performance by all and sends these recaps to upper management.
Ability to provide service desk coverage between the hours of 6am and 7pm on an as needed basis (rotational on call schedule).
Qualifications & Requirements:
Required:
An Associate's degree in a technical field with 3 years of IT Support experience.
A pattern of initiative and leadership.
Strong problem solving, analytical skills and proven technical aptitude.
Highly developed interpersonal skills.
Excellent written and verbal communication skills.
Exceptional organizational skills.
Demonstrated knowledge of basic networking, servers and software applications
Proficiency and aptitude working within Windows, Mac, Mainframe, and other software application environments.
or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
Applicants must not now, or in the future, require sponsorship for an employment visa.
Preferred:
ITIL (Information Technology Infrastructure Library) Certification or previous training.
Experience in ITSM (IT Service Management) Solutions.
Previous employee supervision experience with a proven track record of elevating individual performance.
Multi-lingual capabilities.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Job Summary
Full Time
Business Services
$86k-109k (estimate)
04/21/2024
07/18/2024
judge.com
FORT MYERS, FL
3,000 - 7,500
1970
Private
TINA GANNON
$200M - $500M
Business Services
Related Companies
About Judge Group
The Judge Group provides staffing, corporate training and digital consulting services.
The job skills required for IT Service Desk Team Lead include Service Desk, IT Support, Problem Solving, Coaching, Networking, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Team Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Team Lead. Select any job title you are interested in and start to search job requirements.
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