2 Market Research and Insights Manager Jobs in Waltham, MA
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Market Research and Insights Manager
$125k-158k (estimate)
Full Time | Business Services
1 Week Ago
Judge Group is Hiring a Market Research and Insights Manager Near Waltham, MA
Job Details
Location: Waltham, MA
Description:
Our client has a new opportunity for a Market Research and Insights Manager. In this role, you will play a pivotal role in driving ongoing insights that support our strategic plan and contribute to the growth of our business lines.
Responsibilities:
This job and many more are available through The Judge Group. Please apply with us today!
Description:
Our client has a new opportunity for a Market Research and Insights Manager. In this role, you will play a pivotal role in driving ongoing insights that support our strategic plan and contribute to the growth of our business lines.
Responsibilities:
- Design and Execute Market Research Studies:
- Lead both quantitative and qualitative primary market research studies from inception to conclusion.
- Facilitate consultative discussions, define research approaches, and design studies.
- Identify key stories and implications, socialize findings, and drive actionable changes.
- Vendor Management and Internal Research:
- Manage research vendors or conduct internal research, choosing the most effective approach for strategic initiatives.
- Collaborate closely with stakeholders to ensure seamless operations of ongoing customer feedback loops.
- Optimize program setups, review results, perform additional data analysis, and act as a point person for internal teams.
- Voice of Customer (VoC) Program Oversight:
- Oversee day-to-day management of the VoC program.
- Work closely with the Marketing Research and Segmentation Manager, FVP, and the vendor.
- Identify key customer touchpoints, assess operational feasibility, and design new feedback programs.
- Additional Responsibilities:
- Conduct in-depth analysis of operational, financial, or customer data to identify key attributes that illuminate customer experience/journey or business opportunities.
- Support market and competitive intelligence initiatives through secondary research and competitive analysis.
- Manage internal vendor contracting/onboarding processes and existing vendor relationships.
- Collaborate effectively with Marketing colleagues and cross-functional teams.
- Perform other duties as required.
- BA/BS; advanced degree preferred.
- 5 years of experience in primary research and/or VoC/CX Programs.
- Proven track record of independently managing and leading primary research or VoC programs end-to-end.
- Hands-on experience with a wide range of quantitative and qualitative market research methodologies; market research-specific statistics and analytics expertise.
- Market & competitive intelligence analysis training and experience preferred.
- Experience with financial services or other regulated industries preferred.
- Ability to process, analyze, and synthesize data from primary, secondary, and operational sources.
- Excellent written and verbal communication skills, simplifying complex analysis for impactful storytelling.
- Strong project management skills; highly organized with meticulous attention to detail.
- Self-motivated, proactive, and adept at handling multiple projects simultaneously.
- Proficient in Microsoft Office programs (Word, Excel, PowerPoint) with the ability to learn other digital platforms.
- Proficient in data analysis software (e.g., SPSS, MS Access, crosstab tools) and survey management software (e.g., Qualtrics, Survey Monkey, Conformit); VoC/CX platform experience is preferred.
This job and many more are available through The Judge Group. Please apply with us today!
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$125k-158k (estimate)
POST DATE
06/17/2024
EXPIRATION DATE
08/16/2024
WEBSITE
judge.com
HEADQUARTERS
FORT MYERS, FL
SIZE
3,000 - 7,500
FOUNDED
1970
TYPE
Private
CEO
TINA GANNON
REVENUE
$200M - $500M
INDUSTRY
Business Services
Related Companies
About Judge Group
The Judge Group provides staffing, corporate training and digital consulting services.
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