61 Service Desk Technician Jobs in Scottsdale, AZ
Judge Group is Hiring a Service Desk Technician Near Scottsdale, AZ
Job Details
Description: Our client is currently seeking a Service Desk Technician
Top 3:
- Troubleshooting (Microsoft Outlook, Office 365 and Exchange)
- Advanced understanding of software, hardware, and cloud services
- Multifactor Authentification and single sign-on tols
This will be a contract position with the possibility of coming on board full-time at the end of the contract.
Fully on-site position, M-F 8:00 - 5:00
Interview Process:
- Once submitted, all candidates will be sent two assessments for completion from the Predictive Index (a behavioral and cognitive assessment) that will need to be completed prior to the first interview
- First interview is via Zoom interview with the Hiring Manager
- First rounds will be scheduled very quickly within 24 hours
- Finalists will visit on-site for a peer panel interview with the team
- Responsible for serving as a centralized point of contact for all technology needs.
- Support internal associates with application, computer, desk/soft phone, printer, and basic network related issues.
- Install workstations, laptops, printers, and other desktop related equipment.
- Regularly perform system audits to ensure licensing and access is assigned at the lowest level needed, ensuring principle of least privilege and reducing excess cost/spend within each application.
- Responsible for tracking, management, intake, and disposal of company's IT assets.
- Create comprehensive and clear technical documentation to effectively communicate complex concepts and procedures.
- Monitor ticketing queues and route/assign incidents and requests as needed.
- Handles Identity and Access Management; provisioning, maintenance, and disabling of user accounts and profiles.
- Ability to implement and support mobile device management (MDM) or endpoint deployment and management solutions such as InTune, JAMF, etc., to package and deploy applications and updates to supported endpoints.
- Contributes to the implementation and maintenance of Active Directory Group Policies and Local Group Policies to ensure endpoint hardening methodologies are achieved.
- Ensure the stable operation of desktop computers (Windows and macOS), accessories and peripherals following established guidelines and best practices.
- Knowledge of IT Service Management (ITSM) tools such as Jira Service Management, ServiceNow, ServiceDesk , Remedy, Cherwell, etc.
- Works cohesively with fellow team members, management, escalation points, and vendors to ensure the right solutions are implemented and sustained.
- Capable of providing knowledgeable insight, and suggestions, and able to support various audio/video setups in on-site conference rooms and off-site meetings.
- Independently assess and analyze complex application, network, and security-related issues, applying a high degree of expertise to make informed decisions.
- Demonstrate the ability to prioritize tasks effectively, exercise sound judgment, and take ownership of resolutions, fostering a culture of autonomy and accountability within the Service Desk team.
- Make recommendations to optimize the performance of the IT Operations department and prevent future problems/issues from arising.
- Experience with remote monitoring and management (RMM) solutions, to support associates remotely and automate resolutions where applicable.
- Responsible to evaluate new equipment and software to meet the business needs and provide an excellent associate experience.
- Complete all other assigned duties and expectations.
Minimum Experience:
- 3 years related experience. Experienced in troubleshooting methods and procedures.
- Experience troubleshooting and support of hardware and software.
- Thorough understanding of Microsoft Windows and Macintosh Operating systems.
- Experience troubleshooting and supporting Microsoft Outlook, Office 365, and Exchange.
- Basic understanding of Multifactor Authentication and Single-Sign On tools.
- 5 years in a Service Desk role.
- Advanced understanding of server structures and Active Directory. Advanced understanding of software, hardware, and cloud services.
- Advanced understanding of security protocols including authentication, permissions, etc.
- Thorough understanding of deployment and management tools such as InTune or JAMF.
- CompTIA A , Microsoft, Apple, Dell and/or HDI
This job and many more are available through The Judge Group. Please apply with us today!
Job Summary
Full Time
Business Services
$52k-64k (estimate)
05/19/2024
07/18/2024
judge.com
FORT MYERS, FL
3,000 - 7,500
1970
Private
TINA GANNON
$200M - $500M
Business Services
Related Companies
About Judge Group
The Judge Group provides staffing, corporate training and digital consulting services.
The job skills required for Service Desk Technician include Troubleshooting, Service Desk, Active Directory, Microsoft Windows, Communicates Effectively, Insight, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Service Desk Technician.
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