SUMMARY: The Residential Services Assistant provides support to employees and youth in the Residential program through assistance with medication management, transportation and supervision of campus youth, and any other duties needed to support departmental operations.

DUTIES AND RESPONSIBILITIES:

• Manage all prescription medication fulfillment for youth in the Residential program including first fills, refills, pharmacy pickup, distribution to cottages, and collection/disposal of packaging and unused medications. 
• Ensure the completion and accuracy of Medication Administration Records for both the Residential and Foster Care programs.
• Review all logs and documentation related to medication management; organize, file, and store all records in a safe and secure manner.
• Train new Cottage Parents in the procedures and practices of medication management specific to the cottage parent role in conjunction with the Cottage Parent Supervisor(s).
• Assist with the daily transportation needs of campus youth as scheduled by the Cottage Parent Supervisor(s).
• Occasionally assist with supervising campus youth individually and as a group to support departmental operations; may include overnight supervision in very rare instances.
• Provide routine assistance to Residential staff including Case Managers, Supervisors, or Administration and provide occasional coverage for other areas in the agency such as the Business Office.
• Communicate with all staff members in a manner that supports a team approach, speak respectfully to everyone, and never resort to yelling or using profanity.
• Demonstrate knowledge and application of the CARE model and TCI system in your daily practice.
• Know and follow the practices, procedures, and policies of the American Children’s Home, COA (accreditation), and NC state standards.
• Participate in weekly transition meetings as requested, case reviews, monthly reflective supervision and staffing, and any other meetings requiring your attendance.
• Perform other related duties as assigned by management.

QUALIFICATIONS:

• Must be 25 years of age
• High school diploma or general education degree (GED) is required; associate degree is preferred
• Valid driver’s license and acceptable safe driving record must be maintained
• Strong verbal and written communication skills
• Basic computer skills: Microsoft Office Suite, email, internet, typing, ExtendedReach
• 1^st Aid, CPR certified (or willing to become certified)
• Medication Aide or Pharmacy Aide training highly preferred
• Records management experience highly preferred

COMPETENCIES:

• Diversity - Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment
• Ethics - Treats people with respect; Inspires the trust of others; Maintains confidentiality; Works with integrity and ethically; Upholds organizational values
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan
• Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things; Responds promptly to the needs of others
• Judgement - Makes timely decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Maintains appropriate boundaries
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Maintains a culture of non-violence; Uses equipment and materials properly
• Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitment to goals and objectives; Supports everyone's efforts to succeed
• Communication – Speaks and writes clearly; Listens and gets clarification; Responds well to questions; Able to read, interpret, and convey written information
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand, walk, sit, and climb stairs
• Frequently required to talk and hear
• Frequently required to grasp, reach, and utilize hand and finger dexterity
• Occasionally required to bend, stoop, kneel,push, or pull 
• Occasionally must lift and/or move up to 35 pounds, frequently lift and/or move up to 10 pounds
• Specific visual abilities required include close vision; distance vision; peripheral vision; depth perception and ability to adjust focus; vision for driving
• Occasionally exposed to outdoor weather conditions

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.