Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.
Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).
Education Bachelor’s degree preferred High School with equivalent work experience Experience / Qualifications Enthusiastic, friendly, patient focused customer service skills. Exemplary communication skills, written and verbal – must be comfortable speaking to patients via phone and successfully communicate pertinent information. Must be a team player with ability to collaborate interdepartmentally and with clinical staff. Capacity to multi-task with computer programs while providing patients with the highest level of care and attention. Ability to self-direct and exercise independent judgment in situations requiring follow-up and discussions with clinical staff and/or other areas of Patient Access to ensure customer satisfaction. Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department. Minimum 3-4 years supervisory/management experience in a hospital registration, scheduling, billing environment. Strong working knowledge of federal and third-party payer requirements. Current knowledge of medical terminology and medical necessity requirements. Ability to work in a fast-paced environment at times in stressful situations. Ability to travel to offsite hospital outpatient locations. May work various shifts and weekends. Position Summary The Manager of Patient Access will be responsible for delivering a dynamic customer experience to all customers and demonstrating a strong commitment to service excellence. The Manager of Patient Access is responsible for managing the day-to-day operations of their assigned departments. Managing the daily functions of the Registration team with 24/7 accountability. Managing the day-to-day operations of the Outpatient Registration areas, Women's Center, and OP Imaging as it relates to registration, insurance verification and scheduling of OP exams. Ensuring the training of new team members in registration policies and procedures. Implements new procedures as needed to meet services provided. Maintaining close working relationships with the team of designated outpatient clinical areas, physicians, medical records, and business office. Auditing registration records & provides assistance to team members in guiding the registrars to understand and correct errors occurring in the registration process. Completing all Prebill edits and billing error report to ensure accurate information to ensure payment. Effectively uses and role models current leadership techniques and theories, encouraging the decision-making skills of staff members and providing insight and leadership in complex situations. Ensures that information disseminated to staff is monitored for effectiveness and changed as needed. Understands and enforces hospital and personnel policies and procedures. Serve on hospital and Patient Care Services committees, teams, and work groups as requested. Performs other duties as assigned.