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Dispatcher
$40k-53k (estimate)
Full Time | Specialty Trade in Construction 2 Weeks Ago
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Just Right Heating and Cooling is Hiring a Dispatcher Near Salt Lake, UT

DescriptionAt Just Right, we pride ourselves on providing exceptional customer service and building strong relationships with our clients. As a Dispatcher is responsible for effectively and efficiently managing the assignment and follow-up of technicians to jobs, ensuring the highest levels of customer service while meeting or exceeding company objectives. We are committed to maintaining a professional image and enhancing our company's reputation through every customer interaction.
Benefits:
  • Competitive pay starts at $20 per hour
  • 100% Benefits Paid For- Comprehensive Benefit Programs
  • Retirement – 401k with company match
  • Time Off – Paid Time-Off Paid Holidays
  • Development – Personal and Professional Growth
Responsibilities:
  • Technician Management:
    • Understand the skills, strengths, and weaknesses of the field technicians.
    • Dispatch field technicians based on their suitability for the job.
    • Provide all necessary information to field technicians.
    • Dispatch only one call at a time.
    • Debrief each call before dispatching the technician and update the tally sheet appropriately.
  • Reporting:
    • Create a weekly written report to the Service Manager summarizing interactions with field technicians.
    • Provide a weekly tally sheet report to the Sales Manager.
    • Review technicians' strengths with Management on a weekly basis.
  • Scheduling and Organization:
    • Organize the On-Call schedule for technicians.
    • Input leads into the computer system and relay information to system specialists as needed.
    • "Time Stamp" field technicians for dispatch, arrival, and completion times in the computer system; verify time cards.
    • Contact customers prior to dispatch to ensure their presence and method of payment via phone or email.
    • Perform other duties as assigned.
  • Schedule:
    • Monday to Friday, 7:30 a.m. - 4:30 p.m.
    • Rotating Saturdays.
Requirements:
  • Communication Skills:
    • Excellent interpersonal and verbal communication skills with internal teams and customers.
  • Technical Skills:
    • Good computer skills.
    • Knowledge of common office applications such as MS Word, MS Excel.
    • Experience with one or more dispatch systems.
  • Multitasking and Interpersonal Skills:
    • Demonstrated ability to multitask in an intense, dynamic environment.
    • Good interpersonal skills.
Physical Demands:
  • Regular and routine activities include sitting, standing, walking, stooping, kneeling, using hands to handle controls, hearing, and talking.
  • This job will require sitting for long periods and using a computer keyboard.
  • Frequent reaching with hands and arms is required.
  • Must regularly lift and/or move up to 25 pounds (review and modify this weight as appropriate).
  • Specific vision abilities required include close vision and the ability to adjust focus.
Work Environment:
  • The work environment is fast-paced and intense.
  • The noise level is usually moderate but will vary occasionally.
  • Employees will be subjected to continual interruptions and changing priorities.
  • Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required.
Join Just Right Heating and Air as a Dispatcher and play a crucial role in maintaining top-notch customer service and operational efficiency. Apply now to be part of a dynamic and growing team!

Job Summary

JOB TYPE

Full Time

INDUSTRY

Specialty Trade in Construction

SALARY

$40k-53k (estimate)

POST DATE

06/20/2024

EXPIRATION DATE

07/12/2024

WEBSITE

justrightheatingandcooling.com

HEADQUARTERS

GOSHEN, OH

SIZE

100 - 200

TYPE

Private

CEO

DAMIEN DEAN

REVENUE

$10M - $50M

INDUSTRY

Specialty Trade in Construction

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Just Right Heating and Cooling offers HVAC system for commercial and residential including repairs and installation services.

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The job skills required for Dispatcher include Customer Service, Scheduling, Communication Skills, Verbal Communication, Computer Systems, Multitasking, etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatcher. Select any job title you are interested in and start to search job requirements.

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If you are interested in becoming a Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatcher for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Dispatcher job description and responsibilities

Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliverie

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Dispatchers may dispatch calls for truck drivers, delivery drivers, and emergency responders like medical professionals, firefighters, and police crews.

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A dispatcher selects the vehicle type according to the delicacy, frangibility, and rigidity of the material.

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A dispatcher must think fast, consider many different options, and above all else try to keep himself calm.

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A good dispatcher must be able to coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party vendors, and their supervisors.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Dispatcher jobs

Getting training and certification as a truck dispatcher.

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Communicate with all parties before & during the job and getting feedback and updates.

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Complete a City employment application.

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Dispatchers should use an understanding tone and approach when communicating with callers.

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Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.

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Step 3: View the best colleges and universities for Dispatcher.

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