Who We Are

Justworks Labs is focused on exploring new products that complement the Justworks PEO and expand our ability to help all small businesses grow and thrive. We operate in a fast-paced, dynamic environment. We build and adjust direction quickly, all while maintaining the high standards of excellence Justworks customers have come to expect. We work in a collaborative, hybrid office model doing 3 in-office days a week.

Who You Are

You know how to identify areas for process and procedure improvement. You strive for operational efficiency and leverage your technological literacy to obtain it. You demonstrate patience, determination, and excellent people skills, and are eager to contribute these assets to a fast-paced, entrepreneurial environment.

As a Payroll Tax Specialist, you will help pay and file withholding and unemployment taxes for our clients. You will have the ability to dependably execute a set of daily, quarterly, and annual tasks to make sure our clients are compliant. Your role involves working cross-functionally to solve customer issues, as well as communicating with local, state, and federal agencies.

What You Will Work On:

• Execute and maintain quarter and annual payroll tax filing across all local, state, and federal jurisdictions.
• Resolve payroll tax inquiries/issues generated by our customers via our internal ticketing system within the agreed upon service level agreements (SLAs)
• Triage incoming issues/inquiries to identify needs for Ops PM or Engineering intervention
• Tax notice research and resolution to include direct communication with both the client and taxing jurisdictions
• Proficient in the tax abatement process
• Monitor inquiries/issues to identify trends in payroll tax issues and recommend solutions
• Recommend and execute improvements to process and policy
• Create and maintain internal confluence documentation regarding payroll tax “how to” guides, policies and procedures
• Actively participate in the creation of Justworks Payroll Tax Service system by lending expertise as needed so engineering can create an efficient, accurate and compliant tax system
• Execute changes to payroll tax processes and procedures along with key stakeholders in Engineering, Product, Finance, Customer Success, and Compliance
• Key participant in managing the W2 and 1099 print and distribution process
• Actively participate in the training of new team members and provide progress reports to the direct manager
• Perform other related duties as assigned

Qualifications:

• Minimum of 3 years of payroll tax filing and payment experience
• 3 years hands on MasterTax expertise to include Payment Workflow, Interim Quarterend Workflow & Quarterend Workflow
• Well versed in the yearend W2 and 1999 process
• Strong written and verbal communication skills
• Process-driven while able to be resourceful and adaptable
• Technologically savvy; experience with utilizing multiple systems and software programs
• American Payroll Association (APA) Fundamental Payroll Certification (FPC) preferred
• Experience with multi-state accounts for single large employer OR multi-employer in multiple states required
• Experience working with other payroll providers preferred

The base wage range for this position based in our Tampa Office is targeted at $33.54 to $39.67 per hour.

How You Will Do Your Work

As a Payroll Tax Specialist, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.

Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.

Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

Systems thinking - the ability to look at overall systems holistically and understand how things work within the system through the exploration of interdependencies and inter-relationships (context and connections).

All Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.

Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.

Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.

Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.

Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”