Who We Are
At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
Our Values
If this sounds like you, you'll fit right in.
Who You Are
As a Manager, Systems Business Analysis you will help shape Justworks' internal operations by managing a team of systems business analysts within the Business Process Management team to provide business analysis support with a focus on Salesforce, Service Now, JIRA and other enterprise wide applications. As a hybrid people-manager and individual contributor, you are responsible for setting the vision for the team, initiating projects that contribute to company level objectives and key results (OKRs), while managing a team of analysts to execute against those projects through requirements gathering, stakeholder management, development team support, and product delivery. You will work closely with business teams across the organization to translate their needs to the technical teams, ensuring an ongoing stream of high value solutions, supporting their execution with 3rd party solution providers and/or partners . You will oversee the entire systems delivery process from discovery and project scoping through deployment and serve as an expert for teams trying to improve their internal systems and processes.
You thrive in ambiguity and are a collaborative problem solver who enjoys breaking down complex cross-functional issues and creating high-value solutions that support Justworks' business systems as we scale. You will work closely with the other internal-facing teams, system administrators, developers, and external vendors as appropriate for each initiative. Success in this role is not just about project completion - it is also about effectively navigating conflicting priorities to ensure timelines and company objectives are met in a timely manner.
Your Success Profile
What You Will Work On

• Engage internal stakeholders to uncover critical business gaps, facilitating the discovery, scoping, and delivery process to deliver on key initiatives that drive desired business outcomes with a focus on Salesforce, ServiceNow, Jira, ServiceNow and other enterprise wide applications
• Maintain and optimize operational workflows and business processes based on best practices. Conduct business process mapping activities with a keen attention to detail
• Drive stakeholder alignment on business and technology priorities and timelines - always questioning the impact of individual features to understand priority and ROI to the business
• Collaborate with technical lead(s) and product owner(s) to align on key priorities, ensure alignment on the execution of projects, and identify resourcing needs across business analysis, project management, and the development team
• Synthesize business requirements to create clear and comprehensive functional user stories and acceptance criteria to be delivered on by systems administrators and developers
• Work with internal and external Developers, Administrators, and Quality Assurance Analysts to ensure adherence to project deadlines and system quality standards
• Coordinate with Quality Assurance analysts to develop test scripts, conduct user acceptance testing, and support in their execution
• Anticipate roll out complexity and needs for every feature launch, managing stakeholder needs and collaborating with Technical Training team to support its roll out
• Facilitate cross team collaboration and manage a project to scope, budget and timeline expectations
• Identify and mitigate current or potential product/project risks
• Support end users by triaging defects and requested feature enhancements through a company wide service desk
• Provide incident management support for key business applications and coordinate support with our vendors and key partners in internal groups.
• Work with business users and third-party developers to design, develop, test and enhance application solutions and procedures
• Deploy team of Business Analysts across projects that align to company and team OKRs
• Play high impact hybrid manager / individual contributor role directing the work of high-level professionals and engaging frequently with senior management
• Drive engagement - creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Ensures accountability - holding self and others accountable to meet commitments

How You Will Do Your Work
As a Manager, Systems Business Analysis, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Builds an Effective & Diverse Team - Builds a strong-identity team that applies their diverse skills and perspectives to achieve common goals
• Develops Talent - Develops people to meet both their career goals and the organization's goals through effective performance management, candid feedback and coaching conversations
• Cultivates Innovation - Inspires creativity and curiosity, pushes beyond comfort zone, prioritizes learning & development for self and team
• Directs Work - Provides direction, delegating and removing obstacles to get work done
• Ensures Accountability - Holds self and others accountable to meet commitments

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You're an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You're curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You're committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You're honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: "Everything should be made as simple as possible, but no simpler."

Qualifications

• Minimum 4 years experience as a Business Analyst or Product Owner specializing in IT products
• Minimum 2 years of experience supporting digital products related to Salesforce, JIRA or other CRM or workforce management software
• Minimum 2 year experience with LucidChart, Visio, or other business process mapping software
• A strong writer with the ability to create business deliverablesincluding business requirements and business process maps-all with minimal direction and support from a team lead or project manager
• A team player who expertly manages varying needs across development teams, training teams, and stakeholders
• An effective communicator, having worked with both business and technical teams at different levels
• An organized individual who demonstrates strong attention to detail while maintaining a queue of multiple projects across the discovery, development, and deployment phases of the SDLC
• An analytical problem solver who operates well in obscurity, leverages data to derive insights, and is able to break down complex problems with a thoughtful, structured approach
• A proactive team player who's eager to roll up their sleeves and solve challenges impacting a fast growing business
• A self-starter who is continually learning and developing
• Salesforce certifications or other are a plus

The base wage range for this position based in our New York City Office is targeted at $137,500 - $151,235.
#LI-Hybrid #LI-KK1
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks' Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We're proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.
Our DEIB Report and Our DEI Commitment