JUUL Labs is Hiring a Senior Associate, Sensory & Product Insights Hybrid Role Near Durham, NC
THE COMPANY: Juul Labs' mission is to impact the lives of the world's one billion adult smokers by eliminating combustible cigarettes. We have the opportunity to address one of the world's most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent. We are a diverse team that is united by this common purpose and we are hiring the world's best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career at one of the fastest growing companies is compelling, read on for more details. ROLE AND RESPONSIBILITIES: The Senior Associate, Sensory & Product Insights will leverage sensory research experience, analytical skills, and innate curiosity to help the company better understand its customers and its products. The Senior Associate, Sensory & Product Insights will have experience in consumer product understanding to join our Consumer Product and Sensory Insights team. The Senior Associate, Sensory & Product Insights will work with fun, talented, and driven people in a high-growth environment. KEY RESPONSIBILITIES:
Participate in recurring project meetings and works with cross-functional team members to define project objectives, identify appropriate types of sensory and consumer testing support needed and recommend study designs
Manage overall project timelines, ensuring that milestones are met at the various stages of the project execution and ensuring adherence to SOPs
Have the skills and self-motivation to work autonomously and to drive projects through completion
Play an active role within the Insights organization; provide support to colleagues by integrating synergies, investigating and sharing best practices, and collaborating with other JLI research groups
Lead qualitative and quantitative sensory and consumer research studies for assigned projects: this includes consulting with key stakeholders to determine project objectives, developing test design, conducting the research as per best practice standards and delivery of recommendations to relevant R&D and business partners
Analyze and interpret simple and moderately complex sensory and/or consumer data and provide stakeholders with clear and actionable recommendations
Proven ability to design, analyze and interpret sensory and/or consumer findings into implications and actionable results that refine product, brand and business strategies
Ability to interpret complex data and relate impact on the business
Deliver results orally and with written reports to inform and enable clear business decisions
Be a key contact for and engage with cross-functional stakeholders to understand research needs and deliver research results
Ability to understand and work through opposing points-of-view
Provide guidance and direction to research technicians and/or suppliers
Engage with cross functional partners to facilitate project logistics
PERSONAL AND PROFESSIONAL QUALIFICATIONS:
Experience conducting custom qualitative and quantitative sensory product research to uncover consumer needs in support of new product development, existing product maintenance initiatives, and competitive product testing
Knowledge of sensory and consumer methodologies including discrimination, descriptive, qualitative, and quantitative approaches
Experience with detailed research protocol development
Independent learner and capable of managing multiple projects with minimal oversight; managing communication with stakeholders and partners
Ability to adjust, adapt, respond to, and be resourceful in the face of change to deliver business objectives
Strong organizational, multi-tasking, decision-making, and problem-solving abilities along with an analytical aptitude, inquisitive nature, and a passion for uncovering insights
Ability to apply experimental design and multivariate statistics to sensory research, preferably with proven skills in Excel, Excel Stat, SPSS, R, SAS, JMP and/or Minitab
Skilled presenter, both orally and in writing; ability to "tell stories" and connect the dots for stakeholders
Possess strong written and oral communication skills and critical thinking skills
Love of sensory & consumer data, consumer decision-making, and puzzles
Industry knowledge of vaping, tobacco, nicotine, or other fast-moving consumer product goods is a plus
Experience operating in a regulated industry
Experience with IRB or ethics committee submission
EDUCATION:
BS Degree in Food Science or scientific field with a concentration in Sensory Science with 3-5 years of professional experience - OR - Master's Degree in Food Science or scientific field with a concentration in Sensory Science with 1 years of experience in product or sensory science research, consumer insights or relevant function
JUUL LABS PERKS & BENEFITS:
A place to grow your career. We'll help you set big goals - and exceed them
People. Work with talented, committed and supportive teammates
Equity and performance bonuses. Every employee is a stakeholder in our success
Cell phone subsidy, commuter benefits and discounts on JUUL products
Excellent medical, dental and vision benefits
Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Juul Labs in the US. SALARY RANGES: Salary varies by role, level and location, and is dependent on the cost of labor in a given geographic region among other factors. These ranges may be modified at any time. SALARY RANGE: $104,000-$143,000 USD