SUMMARY

The Margaux Server Assistant is responsible for fulfilling the daily operations of the restaurant including guest service, table service, to-go orders, and side-work This associate must follow the expectations of the JW Marriott Grand Rapids and that of Marriott Quality Assurance Standards along with guest service standards. The Margaux Server Assistant is responsible for creating a teamwork environment and produce quality service to each guest.

ESSENTIAL FUNCTIONS
Restaurant service includes counter service, food running, table service, and deliveries
Maintain daily set up and/or breakdown of the restaurant by following daily checklists
Know each menu item and its ingredients. Know what happy hour and other specials are.
Be aware of events in the area. Be able to give suggestions to our guests
Follow and Maintain Health Department Specs. Fill out daily temp logs, rotate product first in, first out and record/dispose of expired product on the waste log
Strives to exceed guest satisfaction and looks for ways to provide the best possible service
Understands all facets of job responsibilities and displays the skills necessary to complete tasks
Complete daily cleaning duties and side work tasks, takes pride in their work
Reports to work on time and rarely misses scheduled shifts. Correctly follow the department attendance policy
Participates in department meetings and communicates freely expressing ideas, opinions or views. Communicates with management and other staff members
Displays a positive courteous and polite attitude, works well with others
Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed
Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own
Utilize time well and is productive throughout the entire shift while meeting department standards
Looks for ways to save money by reducing waste and controlling expenses. Also tries to generate more revenues by offering ideas and suggestive selling to the guest whenever possible
Keeps work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Knows where to recycle items for the department and consistently places them in the appropriate bins and recycling stations
Follow the AHC safety standards of our hotel
Associate to attend TIPS training and properly card guests who appear under 40 years of age. Be comfortable to pour wine, beer or make a mixed drink when a bartender is not present.
DAILY RESPONSIBILITIES
Answering the telephone, taking room service and delivery orders. Preparing these orders accurately and delivering following AHC guest service guidelines.
Actively taking care of each guest according to AHC guest service standards and department standards
Monitoring food waste
Maintain restaurant cleanliness and overall deep cleaning
Attending Department Meetings
Communicating with your management or team members
Follow our hotel green policies
Following AHC and Health Department Specs
Actively work in the restaurants designated area: counter service, running food, and tables service.
Any other additional responsibilities that may be asked by General Manager or Food and Beverage Manager
QUALIFICATIONS
Must have previous restaurant experience
TiPS Certification required within 90 days of employment
MGS (Marriott Global Source) knowledge is preferred