Role: Position has responsibility for supervising and coordinating activities of associates delivering spa services including salon, skin care, program coordinating, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and associate satisfaction and achieving the operating budget; and to perform job responsibilities satisfactorily and to according to department standards. Adheres to all Company, Safety and Department policies and procedures. Fosters team work and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.
Skills/Qualificataions

• Extensive knowledge of spa services and operating procedures
• Retail merchandising skills
• Knowledge of basic sanitation requirements
• Understanding of spa equipment and routine maintenance needs
• Knowledge of local, state and national licensing requirements for establishment and providers
• Effective decision-making skills
• Financial management skills e.g., ability to understand P&L statements, develop operating budgets, forecasting and capital expenditure planning
• Knowledge of overall hotel operations as they affect department
• Ability to effectively manage labor productivity
• Strong communication skills (verbal, listening, writing)
• Good presentation and platform skills
• Strong organization skills
• Ability to use standard software applications and hotel systems
• Effective influence skills
• Strong problem-solving skills
• Strong consensus building skills
• Strong analytical skills
• Effective conflict management skills
• Strong customer and associate relation skills
• Good training/facilitator skills
• Knowledge of purchasing, inventory controls, supplies and equipment
• Understanding of competitive market
• Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)

Required Certificate/License

• High School Diploma or equivalent required

MAJOR JOB DUTIES: Duties include, but are not limited, to the following:

• Assists the Director of Resort Experience in managing the day-to-day operations of the spa.
• Assumes the responsibilities of the Director of Resort Experience in his/her absence.
• Assists Director of Resort Experience with retail product research, product selection and purchasing and product display.
• Effectively manages supplies and equipment inventories within budget.
• Ensures all associates have the proper supplies, equipment and uniforms.
• Helps to ensures all spa equipment is in good condition and receives regular maintenance, e.g., steamers, electronic massage and facial tables, soaking tubs, pedicure chairs, magnifying mirrors, towel cabbies, nail dryers, UV sterilizers, etc.
• Maintains cleanliness of spa and related areas and equipment.
• Evaluates new products and product enhancements to remain competitive in the market.
• Supports and supervises associate incentive programs for upselling and retail commission programming.
• Ensures service charges (based on house sales) are properly distributed to associates.
• Ensures the spa areas are safe and secure for both guests and associates.
• Understands and complies with all loss prevention policies and procedures.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
• Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.
• Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
• Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Human Resources
• Assists as needed in the interviewing and hiring of spa associate team members with the appropriate skills.
• Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. Ensures associates are cross-trained to support successful daily operations.
• Uses all available on the job training tools for associates; supervises on-going training initiatives and conducts training when appropriate.
• Communicates performance expectations in accordance with job descriptions for each position.
• Participates in the associate performance appraisal process, providing feedback as needed.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
• Actively solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns. Brings issues to the attention of the department manager and Human Resources as necessary.
• Participates in associate progressive discipline procedures. Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Ensures that regular on-going communication is happening with associates to create awareness of business objectives and communicates expectations, recognizes performance, and produces desired results.
• Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts. Participates in an on-going associate recognition program.
• Assists the Director of Resort Experience in managing the department sales performance against budget.
• Trains staff on ways to up sell services and products offered at the spa.
• Assists the Director of Resort Experience in pricing services and retail merchandise offered at the spa.
• Assists with sales efforts and special services targeted to groups. Participates as needed in outside sales calls.
• Helps to manage spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Adjusts staffing and services to meet customer demand and budget expectations.
• Utilizes the labor matrix to effectively schedule to business demands and for tracking of associate time and attendance. Manages payroll administration.
• Performs payroll functions for commissioned service providers.
• Participates in the management of the department controllable expenses to achieve or exceed budgeted goals.
• Helps to ensure cash control policies are in place and followed by all spa team members.
• Understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.
• Each associate is expected to carry out, within their capabilities, all reasonable requests by management.

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job. Physical, Environmental & Other RequirementsThe physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in a spa and salon environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. A casino environment typically allows smoking.

• Interacts with management, applicants, fellow Associates and/or guests.
• Ability to verbally communicate effectively with guests and coworkers
• Requires prolonged sitting or standing and mobility.
• Requires bending and reaching.
• Requires transporting, pushing, pulling, and maneuvering items weighing up to 25 lbs.
• Requires lifting items weighing up to 25 lbs.
• Prolonged periods of standing and/or walking
• Requires eye/hand coordination.
• Requires use of standard office equipment.
• Requires basic math.
• Requires the ability to distinguish letters, numbers and symbols.
• Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.
• Exposure to cleaning chemicals

About The JW Marriott Las Vegas Resort & SpaThe JW Marriott Las Vegas Resort & Spa offers world-class luxury just 20 minutes northwest of the famous Las Vegas Strip. The Las Vegas resort is accessible to Las Vegas Speedway, TPC Las Vegas and other golf courses. The JW Marriott features 548 well-appointed guest rooms and suites set amid 54 acres (about twice the area of Chicago's Millennium Park) of lush gardens. Voted as one of the Top 5 Las Vegas Resorts by readers of Condé Nast Traveler and recognized as a Top-Performing Business on TripAdvisor ranked in the top 10% worldwide for traveler feedback, the Las Vegas resort also includes a full-service spa, state-of-the-art fitness center, 33 meetings rooms with 100,000 square feet (about the area of a Manhattan city block) of flexible space, more than 9 restaurants and the on-site Rampart Casino.
 Enjoy exclusive employee perks: 

• Heath, dental, vision
• Life Insurance
• Free meals
• 401k Match
• Marriott brand worldwide travel discounts and benefits.