Position Purpose:

The Patient Navigator role is designed to provide comprehensive support to clients by identifying their needs and guiding them through our appropriate administrative systems and patient support services. This position involves warmly greeting patients and extending assistance in waiting room areas, ensuring a seamless and positive experience. Additionally, the Navigator will actively address any questions or concerns patients may have, contributing to an overall atmosphere of comfort and efficient service delivery.

Principal Responsibilities:

1. Welcome all clients, visitors, and individuals from the general public with a friendly and professional demeanor.
2. Engage in meaningful conversations with clients and visitors to identify their informational needs.
3. Provide assistance to clients of diverse cultural backgrounds, aiding their understanding of the Health System in terms of service access and limitations.
4. Establish and maintain effective communication channels with clients and the healthcare team to ensure a smooth and coordinated experience.
5. Serve as a vital liaison between clients and the medical staff, facilitating seamless interaction and information exchange.
6. Coordinate the dissemination of updates and changes from front/back office staff to ensure accurate and timely information flow.
7. Assist clients in completing necessary forms, streamlining administrative processes for enhanced efficiency.
8. Offer comprehensive information on on-site services and promote health awareness to clients.
9. Educate clients about available benefits, including health coverage programs, and refer them to Enrollment Specialists for eligibility screening.
10. Act as a representative of the clinic in matters related to the delivery of healthcare services, working closely with the Clinic Administrator.
11. Collaborate with the outreach team to greet and receive new clients, actively participating in the intake process.
12. Engage in community outreach initiatives to broaden the clinic's impact and accessibility.
13. Contribute to the maintenance of incentive program logs, ensuring accurate and up-to-date records.
14. Facilitate the transportation of patients from the local hospital Emergency Department to the E. Hollywood clinic using public transportation.
15. Attend general staff meetings to stay informed and actively participate in the clinic's collective efforts.
16. Perform other duties as assigned by supervisor. 

Requirements:

1. Demonstrated experience in effectively engaging with clients and collaborating with staff from diverse socio-economic, ethnic, and cultural backgrounds.
2. Exceptional communication skills, both verbal and written, to facilitate clear and concise interactions.
3. Bilingual proficiency in English and Spanish is highly desirable.
4. Flexibility and capability to travel between different sites as required by the role.
5. Valid CA Driver License and clean driving record. 
6. Capacity to collaborate effectively with healthcare teams and contribute to a cooperative and patient-focused care environment.
7. At least 1 to 2 years of experience in client support or community service roles. 
8. Willingness to work some evenings and weekends, reflecting a commitment to meeting the varied needs of our community and clients.

*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.

Employee Benefits

JWCH Institute, Inc., offers competitive salaries for all positions. Employees working 30 hours per week or more are provided a monthly allowance which can be used towards medical, dental, and vision premiums. The agency offers sick leave, vacation time, 13 paid holidays, 401(k) Safe Harbor Profit Sharing plan, mileage reimbursement, short term and long term disability plans, life insurance policies, employee parking and more !

Wesley Health Centers JWCH Institute is an Equal Opportunity Employer!