Position Summary:

The Program Director is responsible for planning, coordinating, leading and oversight of all operational, clinical, and financial facets of the LAC USC Recuperative Care Center (RCC). This position entails managing the complex interplay of medical services, behavioral health interventions, support services and intensive case management services (ICMS). JWCH Institute, a Federally Qualified Health Center, is the largest non-government provider of homeless health and supportive services in Los Angeles County. The LAC USC RCC Program constitutes a collaborative team composed of clinicians, community health workers, and other professionals working cohesively to deliver housing and essential services to Individuals Experiencing Homelessness (IEH) and those who have previously faced homelessness. Through unique partnership with the County of Los Angeles, Department of Health Services, Housing for Health Division, (H4H), we offer a secure indoor environment where IEH individuals can sleep, receive vital services and evaluations, and get connected with Interim or permanent housing resources.

The Program Director will administratively oversee the support staff operations in conjunction with the Assistant Program Director and the interdisciplinary Care Team including primary care providers, nursing, LCSWs, case managers, peer advocates, security team, food service workers and CNAs. The Program Director operates as the driving force behind the project's success, leveraging their expertise to ensure the seamless alignment of medical, behavioral health, and ICMS aspects. This role entails strategic planning to optimize the delivery of services to individuals experiencing homelessness, emphasizing the enhancement of well-being, recovery, and stabilization.

Principal Responsibilities:

1. Provide comprehensive guidance and leadership across all departments at LAC USC RCC Program.
2. Ensure fulfillment of DHS and State contract obligations, encompassing budget implementation and continuous monitoring.
3. Supervise on-site managers, conducting regular meetings to maintain efficient operations.
4. Effectively communicate programmatic goals and objectives to multidisciplinary staff.
5. Train and support staff in implementing client interventions and tailored treatment plans.
6. Conduct staff trainings in essential areas such as crisis intervention and prevention, harm reduction, trauma-informed care, and de-escalation techniques.
7. Develop and execute program goals, policies, procedures, and reporting tools, utilizing performance metrics and financial results for effectiveness.
8. Foster a cohesive team and interdisciplinary approach that prioritizes high-quality, cost-effective care and case management services, with a focus on patient satisfaction, improved health outcomes, and housing placement.
9. Collaborate with the COO and RCC Program Director to enhance provider efficiency and address program-related challenges.
10. Participate in regular coordination meetings with LAC USC RCC program and H4H staff.
11. Support the maintenance of a professional facility appearance for the clinic, offices, and site.
12. Elevate program visibility through community engagement and participation in relevant service and professional organizations.
13. Actively engage in organizational and ad-hoc committees as required.
14. Compile reports on operational matters, organizational opportunities, and programmatic objectives when necessary.
15. Take part in patient satisfaction and process improvement meetings with fellow clinic administrators and Executive leadership, as needed.
16. Monitor patient/client satisfaction through channels like the formal complaint process and patient surveys, responding in accordance with internal policies, IPA Grievance procedures, and County-funded program grievance protocols.
17. Ensure adherence to quality measures, regulatory standards, and customer service expectations.
18. Safeguard all PHI information in compliance with HIPAA regulations.
19. Ensure program delivery of required services and alignment with outcome measures set by the Department of Health Services.
20. Collaborate with designated partners to recruit suitable staff, conduct staff evaluations, schedule annual health clearances, and perform annual clinical competency assessments.
21. Review, correct, and approve timesheets for assigned managers and staff by the due date.
22. Complete necessary check reimbursement forms and route them to supervisors for review and approval.
23. Facilitate monthly staff meetings to educate, train, and enhance operational efficiencies.
24. Address any corrective action plans that arise after internal/external audits.
25. Fulfill other assigned duties as required.

Requirements:

1. Preferred qualifications include Registered Nurse, Nurse Practitioner, or Physician Assistant; alternatively, a Master's Degree in Public Health, Business Administration, or a related field.
2. Minimum of five years' experience in social services, medical, or housing services, involving management of multi-level teams and projects.
3. Demonstrated experience or knowledge in medical, human, social, and/or behavioral health services, with a particular focus on homeless and/or low-income underserved individuals.
4. Proven expertise in working collaboratively with interdisciplinary teams.
5. Sound understanding of the effects of trauma on behavioral and medical conditions.
6. Proficiency in working with diverse socio-economic, ethnic, and cultural backgrounds among clients, patients, and staff.
7. Experience working in multi-disciplinary, preferably a team of Social Workers, Nursing professionals, and operations staff.
8. Excellent and strong communication skills that cultivates an efficient and effective team and organizational culture.
9. Have a strong understanding of the homelessness crisis and policy occurring in Los Angeles, CA.
10. Strong time management and organizational skills.
11. Possess a valid California Driver's License.
12. Bilingual/Bi-cultural (Spanish/English) preferred.

Notice:

The LAC USC RCC is a medical shelter that assists clients to heal and recuperate from various illnesses and work towards enhancing skills to obtain and maintain permanent housing. The clients of this program may come with behavioral and/or substance abuse issues. The program utilizes the Harm Reduction Model and we “do whatever it takes” to encourage success of the client.

*All JWCH, Wesley Health Centers workforce are recommended to be fully vaccinated and boosted against COVID-19.

Employee Benefits: JWCH Institute, Inc., offers competitive salaries for all positions. Employees working 30 hours per week or more are provided a monthly allowance which can be used towards medical, dental, and vision premiums. The agency offers sick leave, vacation time, 13 paid holidays, 401(k) Safe Harbor Profit Sharing plan, mileage reimbursement, short-term and long-term disability plans, life insurance policies, employee parking and more !

Wesley Health Care Centers is an Equal Opportunity Employer.