KÜHL® General Manager

KÜHL® is an independent, product driven company with a desire for a life full of adventure and exploration. We provide high quality, luxurious garments suitable for all types of outdoor activity.

The KÜHL® Retail General Manager embodies an entrepreneurial, store owner mindset; maintaining a visually compelling store, collaborating on operations, merchandise product lines, inventory planning, training and development, and sales strategies, the GM ensures the health and success of the business. The GM is responsible for ensuring a compelling and innovative customer experience that reflects the brand image of KÜHL® by assessing customer feedback, addressing concerns, and developing action plans.

At KÜHL®, the GM models and can clearly articulate the KÜHL® vision and strategy to store teams in a way that engages, motivates, and inspires a customer-centric culture.

RESPONSIBILITIES:

• Create and implement plans to drive KPI’s to maximize profitability
• Drive brand appropriate merchandising strategies to maximize sales
• Drive brand loyalty by empowering team to create an outstanding customer experience
• Champion community involvement efforts
• Collaborate with Retail Community Manager to drive brand marketing and in-store event strategies to increase brand awareness and profitability
• Create and execute store operations and processes consistently
• Plan and lead talent attraction and retention efforts (recruitment, training, development, coaching, etc.) to maximize employee engagement, and ensure top talent for all store positions
• Identify and monitor merchandise level and flow based upon opportunities and strengths
• Monitor back of house operations and processes to ensure efficiency and a brand standard
• Monitors shortage and overage action plans to minimize shrink and achieve shrink goal
• Collaborate with Director of Retail and Merchandising on store’s sales, payroll and operating budgets
• Assures timely resolution to employee concerns and customer disputes

QUALIFICATIONS:

Knowledge, skills & abilities:

• Strong character/ethical core – knows what is right and acts accordingly
• Ability to establish & maintain effective relationships with employees and customers
• Skilled problem-solver – Applies rigorous logic & methods to solve ambiguous problems
• Effectively prioritizes and provides focus for self and team, with appropriate attention to detail
• Effective Communicator (verbal and written) – Clearly articulates point-of-view, adapts communication style to audience, listens and asks questions to solicit feedback, and disseminates information effectively
• Leads through coaching and motivation
• Possesses a strong visual merchandising sense; knows the power of styling to drive customer satisfaction

Results driven – Inspires and motivates to exceed goals

Knowledge of retail store systems

Passion for the outdoors a plus

Experience/Physical Requirements:

• 5 years retail experience, small business owner/entrepreneurial experience a plus
• 2 years retail apparel merchandising experience
• Strong emphasis in customer service industry or field leadership
• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and Holidays
• Ability to travel as required
• Ability to lift and carry 40lbs
• Ability to maneuver around sales floor, back room, office areas and work around cleaning chemicals

Benefits:

• Health, vision and dental insurance benefits start on the first of the month following 30 days of employment
• 401k with matching
• Competitive compensation
• Paid time off starts after 6 months of employment
• Employee discounts on KÜHL products

An equal opportunity employer, KÜHL® does not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation or marital status. KÜHL® only hires individuals authorized for employment in the United States.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Ability to Relocate:

• Boulder, CO 80302: Relocate before starting work (Required)

Work Location: In person