Primary Responsibilities:

• Provide technical support and maintenance for the company's fleet of PCs across multiple locations, including on-site users in Providence, off-site users in New York, and users in China.
• Ensure the smooth operation of backup processes and handle user support tickets efficiently.

Description of Duties:

• Offer help desk support by responding to user tickets and resolving issues related to printer maintenance and general PC and Mac errors.
• Maintain and update PCs, ensuring that all systems are running the latest software and security patches.
• Monitor and manage alerts through the Microsoft Defender Portal to ensure system security and integrity.
• Coordinate with the IT team to implement and maintain backup processes, ensuring data protection and recovery capabilities.
• Provide remote support to off-site users, ensuring consistent and reliable IT services across all locations.
• Perform other related duties as assigned by the IT Manager.

Skills/ Remarks:

• Must have excellent written and verbal communication skills.
• Strong problem-solving skills and the ability to work independently.
• Experience with PC and Mac systems is required.
• Familiarity with Microsoft Defender Portal is preferred.
• Ability to manage multiple tasks and prioritize effectively.
• Previous experience in a help desk or technical support role is advantageous

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 37.50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Education:

• Associate (Required)

Experience:

• JD Edwards: 2 years (Preferred)
• AS400: 2 years (Preferred)
• PC & Mac Systems: 2 years (Preferred)
• Microsoft Defender Portal: 2 years (Preferred)
• Manage Multiple Tasks: 1 year (Preferred)
• Written & Verbal Communication: 1 year (Preferred)

Work Location: In person