53 Support Analyst Jobs in Pittsburgh, PA
Körber Supply Chain is Hiring a Support Analyst Near Pittsburgh, PA
Join the home for entrepreneurs!Your role in our teamThe support analyst’s role is to identify, prioritize, and resolve technical issues related to customer system issues including WMS and other components supported by Körber. This includes the responsibility of managing customer expectations and understanding both the operational and technical (database, code, interface, etc.) components of the issue so that appropriate service levels can be maintained and resolution can be achieved. This position may require rotational on-call support and backup assistance for 24/7 coverage.
- You will analyze and assess existing business systems and procedures for potential sources of issues.
- You will collaborate with developers, programmers, and designers in identifying the core source of systems issues as well as the appropriate solution possibilities.
- You will assist in defining issue resolution estimates, including scoping, scheduling, and implementation.
- You will conduct research, identify, analyze, and fulfill the requirements of all internal and external program users.
- You will liaise with customers to identify the source of the issue.
- You will research issues as they relate to software products, languages, databases, and system data to identify and resolve system issues.
- You will recommend, schedule, and perform software improvements and upgrades.
- You will design and enforce request handling and escalation policies and procedures.
- You will coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- You will liaise with network administrators, systems analysts, and software engineers to assist in resolving problems with software products or company software systems.
- You will design, run, and monitor software performance tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging.
- You will administer critical analysis of test results and deliver solutions to problem areas.
- You will monitor and test fixes to ensure problems have been adequately resolved for reported issues.
- You will track and analyze trends in Help Desk requests and generate statistical reports.
- You have obtained a BS/BA, Computer Science or equivalent degree.
- You have intermediate to advanced experience in databases (SQL/Oracle), queries, and stored procedures.
- You are proficient in a variety of programming languages, such as PL/SQL and Java.
- You have relational database experience with Oracle and SQL Server.
- You understand platforms such as Linux, and Windows Server.
- You understand hardware components (servers, RF, printers, etc.).
- You have prior experience working with customers on resolving business critical issues.
- You have hands-on experience implementing or recommending solutions and the appropriate practices on how to test and deploy the solutions.
- You know applicable data privacy practices and laws.
- You understand WMS and operational best practices.
- You have proven analytical and problem-solving abilities to conduct research into software-related issues and products.
- You can effectively prioritize and execute tasks in a high-pressure environment.
- You have strong written, oral, and interpersonal communication skills with a keen attention to detail.
- You are able to communicate effectively with non-technical staff and with members of interdisciplinary teams.
- You are flexible and adaptable to learning and understanding new technologies.
- You can work both independently and in a team-oriented, collaborative environment.
- Overtime hours may be required to resolve issues promptly.
- Periodic shifts of off-hour support will be necessary (5 PM to 9 AM) for customers needing assistance during off hours.
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices.
- Able to lift computer drives, monitors, and other peripherals.
- You will work in a modern, flexible work environment with an open culture towards improvements and new ideas.
- You will work in a fast-paced and dynamic environment, with international clients and colleagues.
- You will receive generous time off and a competitive salary.
- You will have access to attractive benefits, including educational and employee assistance programs, paid parental leave, and 401(K) contribution matching.
- You will be provided with company-paid benefits such as basic life insurance and AD&D insurance, short and long-term disability plans, and many more.
Equal opportunity employerKörber is an equal-opportunity employer. As such, Körber offers equal employment opportunities without regard to race, color, gender, religion, age, nationality, social or ethnic origin, sexual orientation, gender identity or expression, marital status, pregnancy, disability, veteran status, or any other characteristic protected by law. We encourage U.S. Military Veterans to apply.
Job Summary
Full Time
$59k-74k (estimate)
06/24/2024
08/17/2024
The job skills required for Support Analyst include Problem Solving, Help Desk, Computer Science, SQL, Communicates Effectively, Linux, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Analyst positions, which can be used as a reference in future career path planning. As a Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Analyst. You can explore the career advancement for a Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Analyst job description and responsibilities
They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.
04/03/2022: Minneapolis, MN
Support analysts often communicate directly with consumers.
04/07/2022: Binghamton, NY
The Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
03/20/2022: Rock Hill, SC
These support analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.
03/17/2022: Long Beach, CA
Perform System Testing and Updates Finally, support analysts conduct periodic system tests and deploy updates to applications, servers, and hardware.
04/11/2022: Charleston, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Analyst jobs
Depending on the organization, formal titles for this job may be “service desk support analyst” or “help desk support analyst” or simply service/help desk support.
02/25/2022: New Bedford, MA
Most entry-level support analyst positions require at least a bachelor’s degree.
04/24/2022: Youngstown, OH
Use clear language without jargon.
03/28/2022: Winston Salem, NC
Gain experience and apply to higher roles.
03/29/2022: Bakersfield, CA
At least 2 years previous experience within a system support role and function.
03/25/2022: Stamford, CT
Step 3: View the best colleges and universities for Support Analyst.
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