Job Summary : Work associated with his position involves maintaining the highest integrity of the customer data and the security of customer information.

Supporting customers on a one-on-one basis, maintaining customer satisfaction levels to secure long-term customer loyalty.

Responsible for completing customer ValuCard requests, assisting customers with ValuCard, digital coupons, Food City mobile applications, and Food City online account inquiries.

Essential Job Functions :

• Update To-Do list in Teams (weekly)
• Answering telephones (daily)
• Responding to customer emails (daily)
• Update Loyalty Marketing Department with customer service items that are pending (weekly)
• Document all customer communication into customer service management tool (daily)
• Sort department mail (weekly)
• Process ValuCard applications (weekly)
• Mail Kid’s Club Birthday Cards (as needed)
• ValuCard Data Cleanup (as needed)
• Update ValuCard Coordinator Policy & Procedures (as needed)
• Provide assistance to the Loyalty Marketing Department (as needed)
• Document and provide updates of ValuCard supplies and inventory (weekly)
• Assist with store-level customer service issues (as needed)
• Other duties as required

Qualifications :

• High school diploma / GED, required; some college / Bachelor’s degree, preferred
• Excellent communication skills
• Excellent customer service skills
• Excellent problem-solving skills
• Ability to maintain a high degree of confidentiality at all times
• Ability to type with speed and accuracy
• Basic knowledge of Microsoft Word and Excel applications
• Ability to understand and follow verbal and / or written instructions, perform routine and repetitive tasks and have constant contact / interactions with various levels of individuals on a daily basis
• Ability to attend on-site work during normal business hours, in the typical work week, as well as additional time as needed to fulfill job duties

Benefits of working for Food City :

401(k) with company match, Employee Stock Ownership Plan, Weekly Pay Checks with Direct Deposit, Company paid Life and Disability Insurance, Medical Plan with wellness benefits, Dental Plan, Paid Holidays, Paid Vacations, Associate Offers, and so much more!

About Food City :

Food City is a privately held, family-owned company with a driving mission to "run the best store in town." Dedicated to giving back to the communities we serve, we encourage our associates to get involved with their local civic organizations.

We consider our associates to be our greatest asset. Over 13% of the company is currently owned by our associates through our employee stock ownership plan, promoting tremendous pride in the services and products we provide.

Whether your passion is baking, accounting, or trucking, Food City has a promising career opportunity for you. We offer flexible schedules to ensure our associates have ample time to spend with family and friends.

If you're looking for a great career or the opportunity to try something different, consider becoming part of the Food City family.

Last updated : 2024-06-22