Kaia is a mission-focused health technology company.
Our story began in 2016, when our founders Konstantin Mehl and Manuel Thurner, set out on a mission to bring affordable and accessible relief to millions of people with chronic conditions. No strangers to chronic pain themselves, they decided to innovate ways to remove the obstacles many people experience in getting the leading-edge care they need in order to live their best lives.
How do Kaia apps work? Kaia uses a dynamic AI-powered algorithm. Our programs are based on multimodal rehabilitation, a holistic approach to managing chronic conditions. Our users have easy access via smartphone and tablet to our programs for MSK and COPD using this evidence-based approach.
Five years into our story, we are a leader in digital therapeutics, with 500,000 users worldwide. Having raised $125 million from investors such as Optum Ventures, idInvest, and Balderton Capital. We are poised to create a global footprint in digital self-care; Kaia is patient empowerment made easy.
The regulatory landscape is quickly adapting to the digital ecosystem. Therefore, our mission and strategy bring new opportunities for exceptional talent to join our journey. With over 200 "Kaianeers" spread across the globe, we need now, more than ever, specialized talent to help take our mission further.
About the role
You'll spend most of your day providing fast and painless customer support via email-this is your core responsibility. You'll troubleshoot potential bugs, document feature requests, and collaborate with the rest of the team to help elevate the voice of the customer at Kaia. You'll also answer questions on the phone every now and then to get customers the help they need when they need it.
Doing what's in the best interest of our customers is at the heart of what we do. We'll give you plenty of support to simply do what's right, no questions asked.
Our ideal candidate is motivated by digital healthcare and what we're doing as a company, believes in the value of quality customer support, and is eager to contribute to the success of our customers. As someone who is first in line to help, your understanding of the product and our customers will be incredibly valuable for the business.
Details

• This is a 1099 contract role for the duration of 5 months, with the possibility of permanent employment after the contract period ends.
• For this role we're seeking someone within the US-Eastern time zone, available 24-40 hours per week as needed between the hours of 9am-5pm ET.
• We're seeking fluent English speakers/writers.
• 100% remote.
• Hourly Rate: $25-27 per hour (depending on experience).

About you

• You have 1-2 years of experienceworking in customer support for a technology company providing email support, and you are comfortable working remotely.
• You're familiar with the tools of the trade-Help Scout (or similar help desk), Jira, Google Docs, Slack, Confluence, etc.
• You're an incredible communicator and a great writer. You can take complex subjects and break them down using clear and simple writing. As a remote team, your communication skills are critical to your success.
• You are organized and self-sufficient. You thrive in an environment where you can do great work independently. You're someone who enjoys working autonomously and you don't need much oversight to get things done.
• When you don't know something, you try to figure it out. You ask good questions, and you embrace the chance to grow and get better. You are a resourceful problem-solver, with a strong desire to learn.

Day-to-day you will...

• Help new and existing customers with a broad range of questions about our products and services.
• Collaborate directly with Engineering to solve a tough technical problem for a customer.
• Provide relevant and timely product feedback to other teams within Kaia.

*As this is a 1099 position, the below benefits do not apply to this role.
Some of the benefits of being a Kaianeer:

• You can directly influence the future of digital health in a team of industry experts and digital shapers.
• You will work alongside serial entrepreneurs (previously founded and scaled another startup, Foodora).
• You'll enjoy accessible leaders, a hybrid (home/office) or remote work environment, and flexible vacation and working times.
• We support your professional development and have a budget and PTO set aside for you just for that!
• Happy hours, team events, and knowledge-sharing sessions.
• Join us if you're looking for an entrepreneurial adventure and an exciting place to grow personally and professionally.

What we offer in the US:

• A competitive salary
• 100% 401k match up to 5% of yearly base salary, with vest starting on day 1
• Kaia offers Health care options where employees are 100% covered and dependents are 75% covered
• Flexible PTO policy
• Parental leave coverage up to 4 months-eligible on day one
• Ability to work 100% remote access to HQ in NYC and coworking spaces across the US (and Europe!)
• Team events & Offsites in both US and Europe
• $1,500 annual personal development budget 4 days off per year to dedicate to personal development
• Choice of several Macbook or Lenovo laptops
• $600 for ancillary equipment
• two free meals a week if you come into office