You haven't searched anything yet.
Description : SEIU Local 105 - *$22.77 - $27.11
May be entitled to translation / bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement.
lmpartnership.org / local-contracts.
Job Summary :
Acts as first point of contact for Kaiser Permanente members / patients and assists members / patients through registration process under minimal direct supervision.
Makes members / patients and their needs a primary focus of ones actions; develops and sustains productive member / patient relationships.
Greets each member with a smile, eye contact, proper tone and welcoming body language. Actively seeks information to understand member / patient circumstances, problems, expectations, and needs.
Builds rapport, cooperative relationships and displays appropriate empathy with members / patients. Considers how actions or plans will affect members;
responds quickly to meet member / patient needs and resolves problems. Follows processes, handles higher level customer issues, to include eligibility, benefit and billing concerns.
Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Responsible to collect all patient financial liabilities.
Essential Responsibilities :
Serves as ambassadors for Kaiser Permanente by exhibiting respectful, professional, courteous and friendly behavior towards and around our patients and members and supporting the member / patient experience.
Supporting the member / patient experience through active listening, seeking to understand and building relationships with our member / patient.
Greets all members / patients / anyone that approaches your work space appropriately with a smile. Assist with way finding along with environment monitoring of member / patient areas.
Create a seamless member / patient experience between registration and the receiving department.
Perform the Standard Registration Process for sign-in and check-in procedures. To include maintenance of member demographics, i.
e. preferences of language, name and communication methods. Identify New Members and assist with packets. Intake forms and follows department guidelines : PFL / HIPAA / Disability and other forms part of the frontend process.
To include electronic forms, CDs and questionnaires. Generate member printouts upon request (i.e. Billing report and Evidence of Coverage).
Assist with scheduling routine and follow-up appointments as needed and directs members according to appointment and clinical notes.
Handling incoming and outgoing communication for departments. Consistently demonstrates the ability to prioritize and multitask as it relates to the member experience.
Meets and / or exceeds regional and departmental performance standards.
Uses available resources and tools to determine patient account status and eligibility. Selects or creates the appropriate account type at time of registration for the following : benefits, eligibility, patient liability, third party, coordination of benefits, venture programs, automobile insurance, workers compensation insurance, fee for service, or services for non-members.
Address complex eligibility issues, benefit explanation questions and billing and customer service concerns.
Collect patient financial liabilities such as copay, pre-service dollars, deductibles and outstanding balance. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines.
May be responsible for ordering and maintaining cash / change orders.
Provides information and has expert knowledge of Kaiser Permanente and its health plan portfolio, services and business cycle.
Provides clear & concise instruction to members for accessing Kp.org / patient website & other on-line tools. Along with resetting Kp.
org passwords and ordering replacement ID cards as needed.
Video monitored with panic button linked to security services.
May be required to stand or sit for extended periods of time and may rotate between work stations throughout the medical office.
Required to remain in assigned area and adhere to scheduled breaks and lunch. Medical office environment includes working in proximity to sick members with possible direct contact with potentially sick members.
Some occupational lifting up to 30 lbs and squatting required.
Other related duties as assigned.
Basic Qualifications : Experience
Education
High school graduation or General Education Development (GED) Diploma required.
License, Certification, Registration
N / A
Additional Requirements :
Preferred Qualifications :
Last updated : 2024-06-20
Full Time
Hospital
$76k-87k (estimate)
06/22/2024
09/19/2024
LOMITA, CA
>50,000
2007
THELMA NERI
$50M - $200M
Hospital
The job skills required for Patient registration include Critical Thinking, Scheduling, Customer Service, Collective Bargaining, Problem Solving, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient registration. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient registration. Select any job title you are interested in and start to search job requirements.