Description: Job Summary:
The Medical Assistant is responsible for providing superior customer service for members who contact the health care team for a variety of non-urgent requests to include the processing of forms, letters, laboratory and/or radiology results, referrals, and other administrative requests. Using approved guidelines, the Medical Assistant meets the needs of Kaiser Permanente members within one telephone call (e.g., first call resolution.) The Medical Assistant will identify telephone calls which are medically urgent, or which require medical advice, and transfer those calls to the appropriate functional area. The Medical Assistant is also responsible for clear and appropriate documentation of all phone calls and will document the actions taken to complete members requests. The Medical Assistant coordinates with all members of the healthcare team, including physicians and nurses, as well as a variety of other clinical and administrative departments to resolve members requests in an accurate and timely manner.
Essential Responsibilities:

• Receives and responds to telephone calls from members involving medical and administrative requests, including referrals, forms, letters, test results, and facilitation of next steps with physicians, nurses, other departments, and outside providers.
• Documents all calls and requests from members in the appropriate system, including the electronic medical record (EMR). Prepares and processes customer requests which require further review or approval within the electronic medical record for completion by the appropriate health care providers.
• Follows up on telephonic and electronic messages regarding member requests, including follow-up instructions left by providers in the members electronic health record, within scope of practice.
• Monitors electronic messaging related to patient and provider requests and inquires within scope of practice and as delegated by LPN/RN. Manages the messages and responds in a timely and effective manner to resolve patient requests and concerns.
• Directs messages and transfers calls if determined to be outside of scope of practice to LPN/RN for management and resolution.

Basic Qualifications:
Experience

• Minimum three (3) years of experience in a back-office ambulatory setting.
• Experience with an EMR.

Education

• Completion of a Medical Assistant training program of at least six (6) months in duration. Certificate of program completion required at hire.
• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• Medical Assistant Certificate from American Association of Medical Assistants OR American Medical Technologists Registered Medical Assistant Certificate OR Medical Assistant Certificate

Additional Requirements:

• Knowledge of medical terminology.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment.
• Ability to manage multiple priorities.

Preferred Qualifications:

• Experience with GRITS system preferred.

Notes:

• Remote Worker

Primary Location: Georgia,Atlanta,Regional Office - 9 Piedmont
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Sun, Mon, Tue, Wed, Thu
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Remote
Employee Status: Regular
Employee Group/Union Affiliation: GTC|UFCW|Local 1996
Job Level: Entry Level
Department: Regional Office - 9 Piedmont - Message Nurse - 2808
Pay Range: $20.85 - $23.5 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: Yes, 5 % of the Time
Remote: Work location is the remote workplace (from home) within KP authorized states. Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest