Essential Duties and Responsibilities

Company Responsibilities

1. Inspect the yard and facility at the beginning, throughout, and at the end of your shift, addressing any freight issues.
2. Check and respond to emails, phone calls, and texts throughout your shift without personal distractions.
3. Greet and acknowledge all employees entering or leaving the Dispatch office or facilities.

Primary Job Responsibilities

1. Customer Pre-Shipment Calls
   1. Qualify all shippers and receivers after dispatch books freight but before dispatching drivers.
   2. Verify contact details, addresses, product readiness, hours of operation, and loading/unloading capabilities.
   3. Communicate any deviations in notice time requirements to the dispatcher.
2. Admin Work for P&D Shipments
   1. Vet carriers, create profiles, set up new carriers, and create rate confirmations.
   2. Process POD's, including vectoring upon completion.
   3. Update and pass down yard information.
3. Carrier Broker Setup
   1. Set up and maintain Carrier Broker Agreements and setup packets.
4. OD Permit Administration
   1. Order permits via dispatchers' request sheets, keep accounts current, and communicate OD restrictions.

Secondary Job Responsibilities and Tasks

1. Identify growth areas, bring forward new customer opportunities, and communicate any concerns.
2. Ensure accurate communication of details and enter information into the CRM.
3. Schedule shipments and track freight, providing timely updates.
4. Work with your manager, attend meetings, and represent the company professionally.
5. Answer inbound calls and collaborate with other employees.
6. Report daily to your supervisor, promote Kaiser companies, and assist with projects.
7. Communicate service issues and use effective communication to manage situations.
8. Follow up and respond to emails and communication from Kaiser accounting department.
9. Retrieve POD's upon request.

Please note that this job description may not cover all aspects of the position, and additional duties may be assigned as management requires.

Required Knowledge, Skills, and Abilities

• Basic analytical skills for data interpretation and decision-making.
• Strong ability with technology especially in Truck Mate modules and Kaiser sales portal.
• Strong professional interpersonal and communication skills.
• Strong verbal and written communication skills.
• Strong proficiency in Microsoft Office applications and logistics systems.
• Strong ability to adapt and learn in a fast-paced environment.

Education/Experience

• High School Diploma or GED (required)
• Experience in the transportation industry (preferred)

Candidate must pass a pre-employment background check and physical.