Job Overview
We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our valued customers. This is a key role in our organization, as you will be the main point of contact for our customers, building strong relationships and providing exceptional service.

Responsibilities
- Develop and maintain strong relationships with agency customer accounts.
- Serve as the primary point of contact for customer inquiries, issues, and concerns.
- Understand customer needs and objectives to provide tailored solutions and recommendations.
- Collaborate with cross-functional teams to ensure customer success and satisfaction.
- Conduct renewal check-ins with customers to review rates and address any concerns, as well as leverage products for our producers.
- Provide training and support to customers on our products and services.
- Monitor customer usage data to identify opportunities for upselling or cross-selling.
- Proactively identify potential risks or challenges and develop strategies to mitigate them.

Skills

- Strong background in insurance services preferred.
- Proven experience in account management or customer success roles preferred.
- Excellent project management skills, with the ability to prioritize tasks and meet deadlines.
- Proficiency in Salesforce or other CRM software.
- Knowledge of market trends and industry best practices.
- Outstanding customer service skills, with the ability to build rapport and communicate effectively.
- Strong analytical skills, with the ability to gather and analyze data to drive decision-making.

If you are a self-motivated individual with a passion for customer success, we would love to hear from you. Join our team and help us deliver exceptional service and value to our customers.

Perks

-PTO Days, and Remote days to provide a flexible schedule.

-60 minute lunch, to provide more free time.

-Quarterly bonus opportunity based off retention.

-Yearly review for salary increase based off performance.

-Commission opportunity during retention activities.

Not an immediate hire

Job Type: Full-time

Pay: From $3,200.00 per month

Benefits:

• Paid time off
• Paid training
• Work from home

Compensation package:

• Quarterly bonus

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Kennewick, WA 99336: Relocate before starting work (Required)

Work Location: In person