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Enterprise Account Manager
Kaleidoscope Minneapolis, MN
$87k-116k (estimate)
Full Time | Restaurants & Catering Services 1 Day Ago
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Kaleidoscope is Hiring an Enterprise Account Manager Near Minneapolis, MN

About KaleidoscopeKaleidoscope is a Full-Cycle Scholarship Platform (FSP) that gives organizations the tools and support they need to build and manage scholarship programs from start to finish, every year. Organizations partner with Kaleidoscope to build and manage scholarship applications, communicate with applicants and reviewers, complete a selection process, and manage disbursements. Learn more at mykaleidoscope.comPosition OverviewKaleidoscope is seeking a highly motivated Enterprise Account Manager to serve as primary owner of a set book of our key clients, working closely with them to ensure they achieve their goals and drive customer retention and expansion from onboarding through renewal.This high-impact role combines equal parts sales, relationship management, and customer satisfaction. The ideal candidate has a proven record of managing relationships at scale while driving renewals and expansions in a B2B SaaS company.Our values include passion, pride, authenticity, integrity, innovation and education. We work hard to achieve our mission but also take time to enjoy the journey and the people we’re on it with. Responsibilities
  • Effectively renew, upsell, and cross-sell an assigned book of business of existing clients
  • Maintains accurate records in systems including Salesforce and ChurnZero related to renewal, upsell, and churn opportunities, and delivers accurate forecasts related to revenue targets
  • Learn your book of business inside and out to effectively position Kaleidoscope’s value proposition, always linking it back to key business issues of the customer
  • Partner closely with our Kaleidoscope Customer Success Managers to ensure customers adopt and are successful on Kaleidoscope.
  • Enlist and inspire customers to participate in Kaleidoscope events and other marketing materials.
  • Manage overall customer loyalty, serving as an internal advocate and escalation point to customers.
  • Becoming a Kaleidoscope expert, learning the ins and outs of scholarship and grant management tech
  • Collaborate directly with clients to ensure a smooth onboarding experience.
  • Participate in client meetings and calls, independently leading discussions and presentations.
  • Identify upselling and cross-selling opportunities, proposing solutions that generate additional revenue.
  • Assist with resolving client issues and troubleshooting common problems.
  • Stay abreast of company offerings and industry trends to enhance client service delivery
About You
  • You bring 3 years of B2B SaaS account management experience in an early to mid-stage company, or in Scholarship Management industry
  • History of exceeding renewal revenue targets
  • Experience owning and driving projects end-to-end
  • Strong critical thinking skills
  • Superior cross-team collaboration skills
  • Excellent communication and interpersonal skills to build rapport with clients.
  • Proficiency in CRM software, such as Salesforce.
  • A demonstrated ability to learn quickly and adapt to new information.
  • Ability to understand customer’s goals and recommend new approaches, strategies, and ways to drive adoption.
  • An understanding of the ever-evolving needs of a dynamic, growing start-up organization.
  • The ability to thrive in ambiguity and work quickly, but not rush
  • Strong presentation development and public speaking skills
  • Strong communication and relationship management skills
Our Offer
  • A fast-paced and fun work environment at a North Loop, Minneapolis based office
  • Competitive salary
  • Equity option grant for all employees
  • 401k program with match
  • Full benefits package including medical, dental, vision, short-term disability, and basic-term life insurance
  • Paid parental leave
  • Flexible PTO program

Job Summary

JOB TYPE

Full Time

INDUSTRY

Restaurants & Catering Services

SALARY

$87k-116k (estimate)

POST DATE

07/03/2024

EXPIRATION DATE

06/30/2027

WEBSITE

webkg.com

HEADQUARTERS

CHICAGO, IL

SIZE

100 - 200

TYPE

Private

REVENUE

$10M - $50M

INDUSTRY

Restaurants & Catering Services

Show more

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The job skills required for Enterprise Account Manager include Presentation, Customer Success, Account Management, Client Service, Salesforce, B2B, etc. Having related job skills and expertise will give you an advantage when applying to be an Enterprise Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Enterprise Account Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Enterprise Account Manager positions, which can be used as a reference in future career path planning. As an Enterprise Account Manager, it can be promoted into senior positions as an Account Manager V that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Enterprise Account Manager. You can explore the career advancement for an Enterprise Account Manager below and select your interested title to get hiring information.

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If you are interested in becoming an Enterprise Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Enterprise Account Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Enterprise Account Manager job description and responsibilities

Enterprise account managers are sales managers and account executives who manage key accounts that generate significant revenue.

02/02/2022: Atlantic City, NJ

These managers provide excellent service and support to ensure client satisfaction that leads to long-term accounts.

02/11/2022: Jackson, MS

Generate and manage new business within assigned accounts.

03/15/2022: Champaign, IL

An enterprise account manager will be dealing with multiple clients at the same time.

01/28/2022: Allentown, PA

Enterprise account manager go above and beyond consumer password managers by providing secure access management solutions for teams, third-party contractors, and end users.

02/21/2022: San Antonio, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Enterprise Account Manager jobs

Build relationships that acknowledge the whole.

01/24/2022: Reno, NV

Build trust through communication.

01/21/2022: New York, NY

Gain relevant, hands-on experience.

02/28/2022: Atlanta, GA

Enterprise account manager should builds trusted relationships with clients, that leads to greater satisfaction.

02/18/2022: Lynchburg, VA

Enterprise account manager must be able to read people and connect meaningfully with a variety of personalities.

02/15/2022: Richmond, VA

Step 3: View the best colleges and universities for Enterprise Account Manager.

Butler University
Carroll College
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Providence College
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