37 Customer Success Manager (Hospitality) Jobs in Baltimore, MD
Kalibri Labs is Hiring a Customer Success Manager (Hospitality) Near Baltimore, MD
Responsibilities
- Assist with account onboarding, activation, and management over time.
- Lead calls with customers to review platform data and demonstrate how to turn data into successful strategies and action items for improvements in profit contribution
- Actively solicit feedback on platform for future enhancements; share feedback with Client Engagement Team
- Measure client engagement and benchmark client health against other client accounts. Strategize with Director Client Engagement on ways to drive customer engagement and success.
- Provide subject-matter expertise on industry trends, Kalibri Labs product capabilities and onboarding processes, and other related initiatives.
- Maintain relationship with accounts, as well as internal teams (Data, Product, Sales)
- Partner with Product team to prioritize, design, and itemize client feedback on bugs and enhancement requests around the platform.
- Collaborate with Client Engagement to implement training materials around enhancement and new products over time.
- Bachelor’s Degree in Hotel Management or Business (Finance, Economics, Marketing) or equivalent experience
- 3-5 years’ Revenue Management experience, preferably in a senior role for multiple chains, brands, or properties
- 3-5 years’ experience with complex data analysis & problem solving
- Communication skills working with both internal and external customers
- Customer/account management skills
- Desire to work in a dynamic environment for a growing hospitality company
- Excellent problem solving and analytical ability
- Excellent attention to detail and organization skills
- Excellent verbal and written communication skills
- Ability to be flexible and multi-task; be a team player
- All positions are fully remote.
- We cover 75% of the cost of medical insurance premiums for employees & their dependents with three medical plans through Blue Cross, Blue Shield.
- We cover 75% of the cost of dental and vision insurance premiums for employees & their dependents.
- We provide a 50% 401k match of the first 6% of the employee's contribution (for a max of 3%).
- We also provide $50,000 of life insurance, Long-term disability and an Employee Assistance Program.
- All new hires receive a $250 stipend to help them set up their home office.
Job Summary
Full Time
IT Outsourcing & Consulting
$108k-151k (estimate)
06/01/2024
07/20/2024
kalibrilabs.com
POTOMAC, MD
25 - 50
2012
Private
MARK MAZZOCCO
<$5M
IT Outsourcing & Consulting
Related Companies
The following is the career advancement route for Customer Success Manager (Hospitality) positions, which can be used as a reference in future career path planning. As a Customer Success Manager (Hospitality), it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager (Hospitality). You can explore the career advancement for a Customer Success Manager (Hospitality) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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