Kalispell VW is Hiring a Volkswagen Service Advisor Near Kalispell, MT
Kalispell Volkswagen is a part of a locally owned automotive group with the vision to be so effective that we are able to be helpful to others. Join a family-friendly and team-focused environment and help us to meet the needs of our guests. Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence. We are looking to expand our service team by adding a Service Advisor . The right candidate for this position will enjoy working independently on daily tasks while providing exceptional customer service and support to all dealership guests. We value building relationships and treating everyone with respect, we encourage and mentor our team to grow professionally, and we want you to love what you do! What you'll do... As a Service Advisor you will be responsible for assisting guests in person and on the phone, writing repair orders, building estimates, processing claims and reviewing documentation for accuracy. Benefits include...
$18-22/hour plus bonus opportunities
Monday - Friday
8:00am - 5:00pm or 9:00am - 6:00pm
Medical, Dental, Vision and Life insurance
401K Plan/Match
Employee Discount on Products and Services
Paid Sick & Vacation
Access to fun company-wide events!
Responsibilities include...
Writing repair orders for mechanical inspection and creating estimates for guests
Work closely with VW shop technicians, service manager and sales teams to ensure 5-star experiences for guests and peers
Investigate recalls and check for active warranties within the customer database
Coordinate vehicle returns and pickups when needed for guests
Update guests on vehicle repair and diagnostic statuses
Stay up-to-date on OEM certification programs
Continuously evaluate and improve department policies and procedures with management support
Maintain professional image and appearance
Qualifications...
Strong active listening skills and attention to detail
Strong organizational skills
Computer literacy for cataloging and inventory
Skilled knowledge of automobiles, trucks, and their systems
Ability to work independently but also in a team setting
Ability to prioritize workload and follow procedures/policies
Reading and writing comprehension skills
Oral and written communication skills
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.