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Job Description
Job Description
Description :
Member Experience Representatives (MERs) build relationships and cultivate financial wellness empowering people to focus on what matters.
MERs deliver extraordinary service by creating value for Members through recommending appropriate products and services to which will help them make money, save money, save time, and add peace of mind and convenience to their lives.
1) Provide extraordinary member service over the phone by being knowledgeable, engaging with Members, making Members feel valued and consistently applying defined service standards.
2) Listen actively to fully understand and answer Members’ questions / concerns and offer guidance to appropriate products and services.
Proactively identify and make appropriate qualified referrals for Members that will help them make money, save money, save time, and / or add convenience and peace of mind.
Look for ways to enhance members’ relationships by building trust and confidence.
3) Accurately verify Members to process transactions and requests for information in accordance with the MER 1 responsibilities, including but not limited to account transfers, balance inquiries, loan payments, card services related requests, ordering checks, and online banking password resets.
4) Provide follow up to Members, where needed, in a timely manner.
5) Review all activities for compliance with established policies, procedures, and regulations. Regulations include but are not limited to : Bank Secrecy Act / Anti-Money Laundering / Office of Foreign Assets Control regulations.
Participate in annual training as required by the BSA / OFAC Compliance Officer.
Requirements :
Last updated : 2024-07-09
Full Time
Banking
$36k-47k (estimate)
07/10/2024
07/19/2024
kalsee.com
KALAMAZOO, MI
50 - 100
1954
Private
CRIS LYTLE
<$5M
Banking
The job skills required for Contact center representative include Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact center representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact center representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact center representative positions, which can be used as a reference in future career path planning. As a Contact center representative, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact center representative. You can explore the career advancement for a Contact center representative below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Representative job description and responsibilities
Launch outbound calls as appropriate
03/15/2022: Tacoma, WA
Often deal with customers that are confused or unhappy with the services or products they received from certain businesses.
01/20/2022: Chicago, IL
From enhancing the customer experience to up-selling and cross-selling, call center agents can serve several functions as an extension of customer support or customer service operations.
01/09/2022: Columbus, OH
Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
01/16/2022: Providence, RI
Should understand situations from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.
03/11/2022: Asheville, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Representative jobs
Ability to type 30+ WPM
03/26/2022: Middlesex, NJ
Require specialized training to meet the unique demands of the job.
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Minimum of one year of customer service experience, call center experience preferred.
03/27/2022: Sioux Falls, SD
High School Diploma or equivalent with 2+ years Call Center experience or Associates Degree with 1+ year Call Center experience.
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Requires several soft skills.
04/03/2022: Raleigh, NC
Step 3: View the best colleges and universities for Contact Center Representative.