Night Auditor is handles the requests and transactions of the hotel guests. Generate and distribute reports as required. Responsible for the overall condition of the hotel during the night.

Essential Functions

• Verify each front desk shift?s transactions.

• Post room/suite and tax charges to all guest folios.

• Process credit card transactions.

• Finalize transactions completed during the day.

• Create and/or print required reports.

• File or transmit reports, as directed.

• Analyze reports as directed.

• Verify and prepare registration cards for arriving guests.

• Prepare folios for departing guests.

• Know hotel phone system, transfer calls, and take messages for guests, as well as hotel staff.

• Take, modify, and cancel guest reservations.

• Verify, balance and review hotel room/suite availability.

• Check in/out guests. Verify departure dates and offer to make future reservations.

• Post phone charges, valet charges and other miscellaneous charges to guest accounts.

• Administer guest payment policies.

• Responsible for shift cash transactions.

• Follow proper key control procedures for issued keys.

• Administer guest safe deposit boxes.

• Courteously accommodate special requests of guests and be prepared to answer guest questions regarding local area facilities.

• Assist setup of complimentary breakfast and coffee availability in lobby, and stock market.

• Practice safe work habits.

• Coordinate with other departments to fulfill guest special requests.

• Communicate hotel facilities and services to guests at check-in.

• Communicate to your supervisor in writing any and all requests, problems, and/or opportunities that may arise.

• Notify Housekeeping and Maintenance of any reported problems with suites or grounds.

• Know and follow hotel emergency procedures.

• Attend and participate in monthly department meetings

• During any Health Emergency (i.e. Covid19 pandemic), all employees are required to wear proper Personal Protective Equipment (PPE) according to Federal, State or Local mandate, Brand standards or hotel policy.

• During any Health Emergency, any associate performing work in the hotel public space will adhere to strict cleaning and social distancing guidelines.

• Carry out any reasonable request by Management.