50 Help Desk Analyst Jobs in Harrisburg, PA
KAPITAL is Hiring a Help Desk Analyst Near Harrisburg, PA
They can actually do 8AM - 4:30AM or 8:30AM to 5PM whichever of those two shifts they want.
They may come into the office while they are in training though and once they get up to speed, then will be put in the telework mix.
Job DescriptionThe Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access nothing like that.
The Call Center Analyst analyzes and troubleshoots business application support problems and applies his or her understanding of computer software and hardware products and application services to resolve user problems.
Role Description
- Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.
- Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system.
- Escalates issues in accordance with defined procedures.
- Assists users through problem solving steps.
- Uses technical databases to research problems, and talks with co-workers to research problem and find solution.
- Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
- Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.
- Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
- Communicates accurate and useful status updates.
- Manages and reports time spent on all work activities.
- Follows quality standards.
- Able to work in a team environment.
- Completes assigned tasks.
- Strong communication skills; both written and spoken."
Skill Matrix
- Promptly answer help desk phone - Required 3 years
- Promptly respond to help desk emails - Required 3 years
- Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource - Required 3 years
- Perform agency computer repairs, as needed - Required 3 years
- Install software/updates on agency computers as needed - Required 3 years
- Assist senior technical staff as requested with lower level job tasks such as acquiring data and running reports - Required 3 years
- Run daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and delivery - Required 1 year
- Create ServiceNow incidents for all phone and email requests - Required 1 year
- Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipment - Required 1 year
Job Summary
Contractor
Consumer Services
$59k-74k (estimate)
06/27/2024
07/26/2024
kapital-shop.com
SZCZECIN, ZACHODNIOPOMORSKIE
200 - 500
1970
SOSNOWSKI JACEK
$50M - $200M
Consumer Services
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The job skills required for Help Desk Analyst include Help Desk, Problem Solving, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst positions, which can be used as a reference in future career path planning. As a Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst. You can explore the career advancement for a Help Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
03/15/2022: Harrisburg, PA
Gathering and triaging cases that require attending to.
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A help desk analyst spends the majority of the day performing remote support.
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Help desk analysts troubleshoot difficulties with computers and their connections.
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Submitting purchase requests and monitoring your expenditure.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
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Use common words and punctuation.
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Set a time limit then change tactics.
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Name the different kinds of software testing.
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Find ways to get job experience.
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Step 3: View the best colleges and universities for Help Desk Analyst.
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