Description

Department: HRemote

Job Status: Temporary Full Time

FLSA Status: Non-Exempt

Amount of Travel Required: 5%

Work Schedule: M-F 8:30-5:00

Founded in 1946, Kapnick Insurance is an independent insurance advisory firm with Michigan roots and a global reach. Our 180 colleagues provide expert guidance and creative problem-solving pertaining to business insurance, risk solutions, employee benefits, worksite well-being, and personal insurance to a vast and diverse base of clients worldwide. For over 75 years, companies and individuals have looked to Kapnick as a trusted advisor, providing solutions that protect their operations and employees.

This Employee Advocate position assists client employees via phone & email with benefit inquiries pertaining to their employer-sponsored benefit plans.

The Employee Advocate's essential functions include:

Essential Functions

• Assist client employees with day-to-day questions that arise in regard to their employee benefit program.
• Access major insurance carrier/administrator systems to assist with resolving employee questions, fulfill ID card requests and locate in-network service providers.
• Handle service inquiries related to Flexible Spending Account balances, and Benny Card Reorders.
• Elevate complex inquiries to the Account Manager.
• Assist employees with all aspects of the enrollment process, including eligibility, qualifying events, termination, and plan design clarification.
• During working hours, be continuously logged into the phone system and enter detailed call notes on every incoming and outgoing call.
• Consult with the service team assigned to each client when patterns of benefit questions are observed in order to assist the service team with proactive employee education.
• Attend internal meetings as necessary, including client implementation and renewal meetings as well as department meetings.

Other

• Perform your job in such a manner that other employees will consider it a pleasure and privilege to work with you
• Offer innovation and process improvements where possible to help with agency wide improvements and efficiencies
• Regular and timely attendance is an essential function of the job
• Perform other duties as assigned

Requirements

To be considered for the Employee Advocate position, you should have:

• High School diploma or General Education Degree (GED): Required
• 1-3 years experience in group benefits: Required
• Call Center experience and knowledge of benefit enrollment systems: Preferred
• Advanced computer skills, including knowledge of Microsoft products (Word, Excel, Outlook and PowerPoint, Teams)
• Life & Health License: Preferred

What's in it for you?

• A team-based approach to client management
• Flexibility
• Full benefits package
• 11 paid holidays including your birthday!
• Competitive Salary
• Profit sharing (after a year of service)
• Bonus potential
• A caring workplace culture that has something for everyone