9 Customer support representative Jobs in Wheaton, IL
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
karier.co is Hiring a Customer support representative Near Wheaton, IL
Customer Support Representative - Starting at $48000 / year
GGMS - Remote Job details Salary From $48,000 a year Full Job Description
Customer Support Representative Job Description Our team is searching for a Customer Support Representative to assist customers with technical support, email, and website chat, around our products and services.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during the client's lifecycle.
To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Role / Responsibilities
- Manage a support pipeline ticketing system in HubSpot
- Respond to customer queries timely and accurate via email, video or website chat
- Update internal software, HubSpot & Slack, with information about technical issues and useful discussions with customers for the support team
- Monitor customer feedback and support queries on social media, create a ticket in HubSpot and reach out to provide assistance
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our teams
- Create and / or update support documentation and knowledge base articles
- Handle low-level HubSpot billing issues and account cancellations
- Identify and report product or service malfunctions, issues, errors, etc.
- Inform clients about new features, functionalities, and updates
- Assist in training junior-level customer support representatives
- Other duties and responsibilities as assigned
Professional Competencies
- Passion for customer service and ability to think creatively
- Attention to detail and effectively multi-task in a deadline-driven atmosphere
- Ability to clearly and effectively articulate thoughts and points
- High levels of integrity, autonomy, and self-motivation
- Analytical, organizational, project management, and time management skills
Skills & Qualifications
- Computer literacy
- Typing, Data Entry
- Android / iOS
- Windows / macOS
- Writing Skills
- Google Workspace formerly Google Suite (Docs, Sheets, Slides, Drive)
- Customer support, Customer service
- CRM software, preferably HubSpot
- Zoom Video Conferencing, Google Meet, or similar
- Slack, company messaging
GGMS, Gallagher Group Marketing Suite, is a digital marketing system designed exclusively for Sierra Interactive's platform.
We help real estate agents, teams, and brokerages generate opportunities from new and existing contact lists using email, text messaging, digital marketing, and landing pages.
Our Mission Our mission is to help real estate businesses close more transactions by leveraging scalable lead engagement, digital marketing, and automation solutions.
Compensation & Benefits
- Full-time, starting at $48000 / year
- Paid vacation and sick days
Apply 14 minute ago
Share :
Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc.
it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us : contact@karier.co
Last updated : 2024-07-10
Job Summary
Full Time
$39k-49k (estimate)
07/12/2024
07/13/2024
The job skills required for Customer support representative include Customer Service, Billing, Customer Support, Attention to Detail, Data Entry, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support representative positions, which can be used as a reference in future career path planning. As a Customer support representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support representative. You can explore the career advancement for a Customer support representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
Similar Jobs
Popular Articles
