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Position Title:
Customer Service Export PA
Position Summary:
This position is responsible for interacting with customers, internal staff, and outside vendors supporting Karndean’s sales goals and facility operation. Effectively develops relationships with customers, as well as Sales and all internal departments, through excellent customer service and regular communication to ensure customers’ expectations are achieved.
Essential Functions & Key Responsibilities:
Efficiently and accurately executes the order management process, from entry to delivery, to ensure the customer’s expectations are met.
Acts as primary contact in understanding and responding to customer needs. Responds to customer inquiries expeditiously, offering alternatives and striving towards first-call resolution.
Proactively anticipates problems, and effectively resolves them before they become major issues.
Understands all steps of the order fulfillment process utilizing network computer systems, word processing and spreadsheet applications.
Develops relationships with Sales and Marketing Professionals to assure accurate order pricing and product on all customer orders. Provides timely, complete and direct information to communicate within the organization and the customer base.
Prepares clear, concise reports, documentation and routine customer correspondence.
Candidate Requirements:
High school diploma required. Associate’s or bachelor’s degree in business preferred.
Prior successful industry customer service experience and/or a proven track record of accomplishments in working in an environment servicing internal and external customers.
Ability to work independently and manage multiple priorities.
Strong written, verbal, and interpersonal communication skills.
Proficiency in using personal computer, including MS Office software required. Familiarity with order management business software preferred.
Ability to communicate and follow-up with questions, comments or concerns in the manufacturing environment.
Full Time
Retail
$30k-38k (estimate)
07/23/2023
07/05/2024
karndean.com
LAS VEGAS, NV
200 - 500
1973
Private
RYAN LYNCH
$10M - $50M
Retail
Karndean Designflooring is a supplier of vinyl tile, commercial and home flooring.
The job skills required for Customer Service Representative include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.