Kathy Schultze - State Farm Agent is Hiring a Customer Relations Representative - State Farm Agent Team Member Near Frederick, MD
Job Description
Job Description
Benefits:
401(k)
Health insurance
Job Posting: Bilingual Spanish Customer Service Representative Company: Kathy Schultze State Farm Location: Frederick, PA Kathy Schultze State Farm is seeking a dynamic and customer-focused Bilingual Spanish Customer Service Representative to join our team in Frederick, PA. We are a well-established State Farm agency committed to providing exceptional service and insurance solutions to our diverse community. Responsibilities:
Engage with customers in a courteous, professional, and empathetic manner.
Provide information about insurance products and services.
Assist customers with policy changes, claims processing, and billing inquiries.
Identify customer needs and recommend appropriate coverage options.
Handle customer concerns and complaints with patience and diplomacy.
Process insurance quotes and applications accurately.
Requirements:
Fluent in both English and Spanish (written and verbal).
Previous customer service experience preferred.
Excellent communication and interpersonal skills.
Ability to multitask and prioritize in a fast-paced environment.
Detail-oriented with strong organizational skills.
Proficient in computer applications and typing.
Able to pass the Property and Casualty State Insurance Exam
Benefits:
Competitive salary commensurate with experience.
Comprehensive training and ongoing development opportunities.
Paid time off and holidays.
How to Apply: If you are passionate about helping others and meet the qualifications listed above, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for Kathy Schultze State Farm. Join our team and make a difference in the lives of our customers! Kathy Schultze State Farm is an equal opportunity employer committed to diversity and inclusion in the workplace. About Kathy Schultze State Farm: Kathy Schultze State Farm has been serving the Frederick community for 40 years, offering a wide range of insurance products including auto, home, life, and health insurance. We pride ourselves on delivering personalized service and building long-lasting relationships with our customers.