Job Description & Requirements
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Job Description & Requirements
Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You'll learn more about this during the recruitment process.

Hybrid Work Schedule. Project based opportunity with a projected end date of December 26th 2025.

JOB SUMMARY:

The Project Manager I, e-Ticketing Platform Integration will play a critical role in driving forward all e-ticketing platform onboarding project activities for 3rd-party resellers to ensure successful delivery of project commitments and highest business value. This role will be responsible for managing project tasks and deliverables across cross-functional teams, contribute to weekly status materials, and produce key project performance metrics and reports. The Project Manager I, e-Ticketing Platform Integration will work closely with project stakeholders, leadership, and business partners. This role will require strong collaboration skills with a variety of management levels as well as internal and external stakeholders across Universal Parks and Resorts to ensure alignment between teams. This role also requires excellent organization skills, multi-tasking abilities, communication, and time management skills in order to help teams achieve the overall program goals and meet critical timelines.

MAJOR RESPONSIBILITIES:

• Assist e-Ticketing Implementation team with scheduling and leading of client onboarding sessions, manage client onboarding project activities, prepare necessary materials for onboarding sessions, and monitor onboarding progress
• Maintain the client onboarding processes, workflows, and provide updates to leadership
• Contribute to weekly project tracking, project status, dashboard updates, presentations, and other visual status documentation related to client onboarding progress
• Identify risks, blockers, gaps and bottlenecks within the active onboarding pipeline and partner with management on resolutions
• Update project documentation or create new documentation when necessary; including but not limited to, internal Sales team and Client-facing SOPs to support use of new platforms and tools
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.
• Perform other duties as assigned.

EDUCATION:

• Bachelor's degree in Finance, Business, Information Technology or related field is required.
• Formal Project Management Training, required.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Certified Associate in Project Management (CAPM) or Project Management certification (PMP) (desired)

EXPERIENCE:

• 3 years project delivery experience within Information Technology, Business Field, Product Management, Project Management or consulting; or equivalent combination of education and experience.
• Previous experience with B2B sales model, preferred.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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