Manager wants to convert to FTE in 90 days

Hourly Rate: $35/hr. ($75,000 annual)

Location: Hybrid

Tier III will be looked at as one of the Sr. technical members of the team and will be responsible for fielding complex high-level escalations and projects. Experience with at least 90% of the following technologies is required – Firewalls various, vLANS, smart switches, routers, VPN technology, Wireless networks and network configurations. Strong Windows desktop experience, PowerShell scripting, O365 administration and migration. Windows Server administration including Active Directory, and Remote Desktop Services. Virtualization experience with one or more of Azure, AWS, Hyper-V or VMware. Experience implementing and troubleshooting Microsoft Office 365 and Azure. Advanced Backup solutions such as Veeam

• Serving as an escalation point for Tier III support issues that are escalated from our Tier I and Tier II engineers.
• Verifying new systems and network solutions and/or improving the efficiency of current implementations
• Support VMware and Hyper-V virtual server technical issues
• Support Windows Server 2012R2 and newer, including issues with Active directory, domain operations etc.
• Provide infrastructure support in all areas needed including storage networking, server/desktop OS, Cloud environments, network security, active directory, virtualization, system and network monitoring, and application installation, configuration and troubleshooting.
• Mentor/Coach to junior support engineers
• An active leader of the technical support team.
• Effectively applying Simpleworks methodology and enforcing SWI standards.
• Responsible for creating detailed documentation outlining how systems were configured and creating end-user guides to SWI standards.
• Responsible for maintaining detailed time tracking of your work and Ticket management

CONSIDER THESE A WISH LIST

• 1 years of relevant MSP support experience
• 5 years of Windows Server troubleshooting and deployment experience including Domain creation, DHCP/DNS, DFS replication.
• 3 firewall/network layer support and deployment experience including VLAN and switch configuration and troubleshooting.
• Hands on experience with implementation, and support of O365 services and Azure AD
• Expert knowledge of PowerShell and scripting.
• Experience with SAML/Single Sign On experience (Azure, Okta)
• Hands-on networking experience (routing and switching) with Sonicwall, Cisco, Cisco or Meraki is required
• Exceptional troubleshooting skills
• Superior verbal and written communication skills
• Top-class customer service skills
• Excellent documentation, reporting, and planning skills
• Conscientious, accountable, detail-oriented, thorough, and consistent
• Professional demeanor and appearance; punctual, team player
• Outstanding people skills
• Ambition and passion for learning and teaching
• Create/maintain/improve network support documentation and processes